Factors Influencing the Use of Electronic Government Services in Brazil

Abstract

This paperexplores thedatafromthe Brazilian "ICT in households and enterprises Survey" in order to understandh ow the individuals' use of egovernment services is related to thel ocation of access to the internet and their usagec apabilities. Ther esearch uses AmartyaS en's Capability Approach, with results indicatingt hat fora ll social classes theu se of e-government is strongly related to users' capabilities, expressed by theiru se of e-mail, e-commerce and efinancea nd that its usei s favored by homea nd workplacea ccess to thei nternet overo ther alternatives, such as lan-houses and public telecentres. The paper also discusses its implications forpublic policy making.

Categorization of Brazilian Internet Users and Its Impacts on the Use of Electronic Government Services

“…As a proxy to users' capabilities, the study constructs factors based on the survey's questions regarding the frequent usage of other Internet services: communication, leisure and entertainment activities, information search and online services. This study improves on previous analyses performed by Araujo and Reinhard (2015), where capabilities were represented directly by the usage of e-mail, e-finance, e-commerce services. The last construct synthesizes the target phenomenon of this research, that is, the use of e-government services.…”

“…The second one (e-services) referers to the use of ICT for the communication and the provision of services in electronic form to citizens and private organizations. The last one covers the use of ICT resources to allow citizens to become better informed about the government, and to facilitate their increasing participation in forming public opinion and in decision making processes (Cunha & Miranda, 2013;Araujo & Reinhard, 2015). The discussion purposed in this paper focuses on e-services.…”

“…Although the theme has already been explored by Araujo and Reinhard (2015), the contribution of this paper is the characterization of the different groups of Internet users based on their usage of the Internet -and assessing the propensity to use the e-gov in each one of these groups.…”

Serviços de governo eletrônico no Brasil: uma análise sobre fatores de impacto na decisão de uso do cidadão

“…Nessa linha, é possível trabalhar sob uma abordagem que vai além dos atributos inerentes ao serviço e que de alguma forma apresenta fatores influenciadores do uso de serviços de governo eletrônico. Esse é o caso de estudos brasileiros que consideraram, como variáveis explicativas de seus modelos, fatores como a classe social e o local preferido para acesso à internet (Araujo et al, 2018;Araujo & Reinhard, 2015;Santos & Reihardt, 2015).…”

Tax Surveillance Development Under The Conditions Of Economics Digitizing

“…The development and introduction of modern information technologies promote the realization of the main directions in digital economics (Sundberg, 2019;De Araujo & Reinhard, 2015).…”