Factors of Adoption Intention for Near Field Communication Mobile Payment

Abstract

Near field communication mobile payment (NMP) is simple to use and beneficial to consumers, yet its adoption among consumers in Malaysia is still at the beginning stage and the adoption rate is relatively lower compared to other countries in the world. The aim of this study is to identify factors that affect the adoption intention of NMP among consumers in Malaysia, by using Faculty of Computer and Mathematical Sciences (FSKM), UiTM Shah Alam as the case study for this research. The quantitative data analysis approach is used in this study. There were 150 questionnaires analyzed using the SPSS. This research identified three factors that affect the adoption intention of NMP which are perceived usefulness, perceived cost and compatibility. By understanding the factors affecting the intention to adopt NMP, financial technology companies can focus to provide the solutions according to market interest, needs and readiness.

Factors Influencing Malaysian Consumers’ Intention to Use Quick Response (QR) Mobile Payment

“…Davis (1989), who first established the strong correlation between perceived usefulness with user acceptance of technology through TAM, states that the functions or benefits that a technology provides serve as a primary purpose for its adoption before concluding that successful design and implementation of technology systems should ultimately emphasize on its usefulness to the users. This finding is also consistent with other past studies pertaining to the context of mobile payment (Busu et al 2018;Kim et al 2010;Pham & Ho 2015). Similarly, Liébana-Cabanillas et al (2015) also found significant relationship between perceived usefulness and intention to use QR mobile payment in their study conducted in Spain.…”

“…Kim et al (2010) found a significant positive relationship between perceived usefulness and intention to use mobile payment. A similar relationship between the two constructs has been empirically validated in many studies in mobile payment (Busu et al 2018;Kalinic & Marinkovic 2016;Mun et al 2017;Pham & Ho 2015). This leads to the following hypothesis: H1 There is a significant relationship between perceived usefulness and intention to use QR mobile payment.…”

“…Not many new knowledge was added to this research area. This includes studies concerning mobile payment in general (Koenig-Lewis et al 2015;Thakur & Srivastava 2014) and specific types of mobile payment such as near field communication or NFC mobile payment (Busu, Karim & Haron 2018;Moroni, Talamo & Dimitri 2015;Pham & Ho 2015) or short messaging service or SMS mobile payment (Liébana-Cabanillas, Ramos de Luna & Montoro-Ríos 2017). Considering that these mobile payment systems are different from one another, the factors impacting the adoption of such technologies may also be different (Liébana-Cabanillas et al 2017).…”

Switching from cash to mobile payment: what's the hold-up?

“…Furthermore, the Central Bank of Malaysia has been putting in efforts to accelerate the promotion of m-payment adoption as it recognizes the numerous benefits of m-payment (Bank Negara Malaysia, 2018). These advantages include enhancing the performance of customers' checkout experience as the cashier can focus more on customer service instead of handling cash (Busu et al , 2018).…”

Readiness, acceptance and use of e-health systems in hospitals and health centers of north western ethiopia

“…These are described in the TOP Model (the organization, the people and the technology itself) as indicated in Figure 2 [12]. Moreover, the works by [14,15] also confirmed people and technology-related factors determine the intention to adopt new information systems.…”