Factors of Success in Implementation of Enterprise Resource Planning Systems

Abstract

Implementing complex and yet sound and effective accounting information systems known as enterprise resource planning systems, is an enormous project for the firms that want to streamline their information flow and increase their value. As the effects of these systems on the performance of the entities are both financial and non-financial, their success is of crucial importance. This study is an exploratory factorial analysis to identify the factors of successful implementation of ERP systems in the medium and big companies in Albania. We use in depth surveys and interviews with firms that have implemented enterprise resource planning systems and include twenty initial variables in the survey. Later these variables are combined in three factors that have the biggest impact on the success rate of ERP implementation: the overall quality and end-user satisfaction with the ERP system; the cost-benefit ratio of the ERP and the support from the ERP provider and ERP implementing consultant. This study contributes not only theoretically to the empirical literature, but also practically because it helps businesses of the region that are considering implementing ERPs in the future to pay attention to the most critical factors of success with ERPs.

Saran Implementasi Sistem ERP Berdasarkan Keuntungan dan Tantangan: Literature Review

“…Penelitian ini diharapkan dapat mengurangi biaya dan waktu implementasi sistem ERP, dengan memberikan saran-saran yang dapat membantu organisasi dalam merampingkan proses implementasi sistem ERP [9]. Penelitian ini juga diharapkan dapat meningkatkan kepuasan pengguna sistem ERP, dengan memberikan saran-saran yang dapat membantu organisasi dalam mengelola perubahan dan meningkatkan penerimaan sistem ERP oleh karyawan [10].…”

Analisis Pengaruh Budaya Organisasi Terhadap Penerapan Sistem Pengendalian Internal Dan Implikasinya Pada Integritas Ukm Di Bojonegoro

“…Perusahaan berskala kecil dan menengah berpotensi mengalami kerugian, baik finansial maupun non-finansial, namun kurang mampu melindungi kerugian seperti yang dilakukan oleh perusahaan besar (Shkurti, 2017). Sebagian besar kerugian yang dialami perusahaan berskala kecil dan menengah disebabkan oleh peluang kecurangan yang terjadi di dalamnya (Montgomery, 2003).…”

“…Hal ini dimaksudkan untuk melihat seberapa dekat Usaha Kecil Menengah mengikuti kebajikan pengendalian internal yang efektif dalam operasi bisnis mereka. Shkurti (2017) melakukan penelitian untuk mengetahui efektivitas sistem pengendalian intern pada 86 perusahaan berskala kecil dan menengah di Albania.…”