This study explores trust development and maintenance in temporary, work-oriented virtual teams, and examines the effect of trust on communication and cohesiveness. Results suggest that for work-oriented virtual teams formed on a temporary basis, members swiftly develop calculus-based trust in order to assess the outcomes and costs of maintaining team relationships. Members also rely on prior knowledge to determine other members' competence so that they can make predictions about one another's behaviors. Thus, both calculus-based and knowledge-based trust play accentuating roles in the initial development of work-oriented virtual teams. Identification-based trust also develops swiftly initially, but is relatively insignificant compared to the other two types of trust. Finally, initial trust may correlate to both later communication and later cohesiveness.Key words: work-oriented virtual teams, trust development doi:10.1111/j. 1083-6101.2009.01472.x
IntroductionComputer-mediated communication (CMC) technology, such as the Internet, has the potential to overcome spatial and temporal barriers in human communication. CMC systems are sociotechnical systems for supporting such activities as knowledge learning and sharing free from constraints of time and place. Work-oriented virtual teams, composed of parties that have not worked together previously, are becoming the norm in organizations for completing temporary team tasks or project engagements Jarvenpaa, Shaw, & Staples;McKnight, Cummings, & Chervany, 1998). Unlike the traditional teams that are allowed to develop slowly, these teams are required to be effective in completing tasks and meeting various demands from the beginning to the end of the group life. This is especially visible as companies rely more and more on outsourcing in their business operations. In this pursuit, many researchers have focused on understanding the role of trust in influencing the performance of work-oriented virtual teams (Tyler . Trust is ''a state involving confident positive expectations about another's motives with respect to oneself in situations entailing risk '' (Boon & Holmes, 1991, p. 194). For teams in traditionally physical settings, trust has been seen as an essential part of a healthy personality (Erikson, 1997;McKing, Choudhury, & Kacmar, 2002;Shaver & Hazan, 1994), as a foundation for interpersonal relations (Ba & Pavou, 2002;Brown, Poole, & Rodgers, 2004), as a foundation for cooperation (McKnight et al., 1998), and as the basis for stability in social institutions (Aubert & Kelsey, 2003;Larsen & McInerney, 2002;Paul & McDaniel, 2004;Jarvenpaa et al., 2004).
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&Yet, for temporary, work-oriented virtual teams consisting of members that are geographically dispersed and accountable to different stakeholders, responses often are not synchronized and information exchange can become decoupled from events (Jarvenpaa & Leidner 1998). Hence, there exists much difficulty in monitoring and managing team performance (Chidambaram, 1996;Kollock & Smith, 1996;Paul & McDaniel, 2004;...