Faktor Penyebab Keterlambatan Penyediaan Rekam Medis Rawat Jalan di Rumah Sakit Kurnia Cilegon

Zahra, Aliyah Az; Herfiyanti, Leni

doi:10.36418/cerdika.v1i7.118

Cited by 3 publications

(4 citation statements)

References 3 publications

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“…Money is the main element for carrying out activities and management in activities [8]. The budgeting process in hospitals is one of the most important financial management processes as a tool for planning and controlling hospital operations [9]. Pending claims affect the hospital finances due to reimbursement being hampered [10].…”

Section: Moneymentioning

confidence: 99%

Factors Causing Delay in Submitting BPJS Claim at Nur Hidayah Hospital

Purwitasari,

Miharti,

Insani

2023

Advances in Health Sciences Research

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BPJS is a legal entity established to administer the Social Security Program. One of the problems in implementing National Health Insurance is the delay in submitting a claim. Based on the preliminary study at Nur Hidayah Hospital, the delay in submitting the claim occurred every month. This paper aims to analyze the factors causing delay in submitting the BPJS claim. This paper is descriptive with a qualitative approach. The process of claim is nonetheless discovering incomplete files, it is the result of the PA that has not been collected, the negligence of the officer, and experiencing delay running from 3-6 days within the stipulated time. The factor of man occurred the negligence of the officer, the factor of machine occurred the server maintenance frequently such as software errors and the internet network is unstable, the factor of Method occurred the procedure related to BPJS claim has not been socialized, and the factor of material occurred the incomplete medical support such as PA, Laboratory, and X-ray results. Keywords: claim • BPJS • delay MethodsFirst, The method used in this study is descriptive with a qualitative approach. The subjects of this study are 4 officers who are responsible for the BPJS claim. The object of research in this study is the delay in submitting BPJS claims.

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Section: Moneymentioning

confidence: 99%

Factors Causing Delay in Submitting BPJS Claim at Nur Hidayah Hospital

Purwitasari,

Miharti,

Insani

2023

Advances in Health Sciences Research

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“…Kurangnya pengetahuan bisa berdampak terhadap hasil kerja, artinya pengetahuan yang tinggi dapat meningkatkan kualitas pekerjaan seseorang [8]. Keterlambatan pengembalian rekam medis rawat inap akan menghambat kegiatan coding, indexing, pembuatan laporan serta memungkinkan menyebabkan hilang atau rusaknya rekam medis yang terlambat dikembalikan akan menumpuk bersama dengan rekam medis yang melakukan pemeriksaan pada hari tersebut, sehingga mengakibatkan rekam medis yang harus dikoding menjadi semakin banyak [9].…”

Section: Hasil Dan Analisis 31 Analisis Predisposing Factor Penyebab ...unclassified

“…Hal ini menyebabkan petugas bingung dan belum memahami bagaimana alur pengembalian rekam medis rawat inap. Pemahaman petugas terhadap SOP masih kurang karena tidak ada sosialisasi secara menyeluruh [9].…”

Section: Gambar 1 Sop Pengembalian Rekam Medisunclassified

Analisis Faktor Penyebab Keterlambatan Pengembalian Rekam Medis Rawat Inap di Rumah Sakit Baladhika Husada Jember

Mudiono¹

2023

j-remi

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The standard for returning outpatient medical records is 1 hour after providing polyclinic services and 1 x 24 hours after the patient is discharged. Delay in returning outpatient medical records occurs if it exceeds the predetermined standard limit. The implementation of medical records at Baladhika Husada Jember Hospital still has delays in returning inpatient medical records so that it has an impact on patient waiting time to get services, as well as the accumulation of files due to the procurement of new medical record documents for visiting patients because the previous medical records were not in the filing room. The purpose of this study was to analyze the factors causing delays in returning inpatient medical records. This type of research uses qualitative research, the subject is 1 head of medical record unit, 1 medical record officer, 3 nurses, 2 heads of inpatient rooms, the object of this research is inpatient medical records. The results found in this study are that the first priority has not been socialization related to SOP (Standard Operational Procedure) regarding the return of inpatient medical records so it is determined that efforts to hold routine SOP socialization, providing SOPs are posted in each inpatient room by involving all nurses and record officers related to medical record return activity.

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“…Berdasarkan hasil pengamatan, selama SPO dilaksanakan belum dilakukan evaluasi. Hal ini sesuai dengan hasil penelitian Aliyah Az Zahra, menyatakan bahwa tidak adanya evaluasi yang dilakukan terkait Standar Operasional Prosedur yang berlaku menyebabkan adanya petugas kebingungan dengan alurnya (12).…”

Section: Namaunclassified

Analisis Waktu Penyediaan Dokumen Rekam Medis Rawat Jalan Menurut Model 5M di RSUD Ungaran

Susilo

Kristijono

Saputro

2022

INOHIM

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The time for providing outpatient medical record documents based on Permenkes No.129, 2008 is 10 minutes starting from the patient registering until the patient's medical record document is provided at the polyclinic. In a preliminary study conducted on 10 medical record documents, there were 7 (70%) whose time of provision of medical record documents was not following minimum service standards. If the time of provision of medical record documents is not improved, it will have an impact on the quality of service and patient satisfaction. The type of research used is descriptive quantitative research with a cross-sectional approach. The population is the number of outpatient visits totaling 85,727 from 13 existing polyclinics. Determination of the sample size using the Slovin formula obtained 100 medical record documents. Determination of samples from 13 polyclinics proportionally. Methods of data collection by observation and interviews. The results of the study showed that the average time for providing medical record documents was 19.94 minutes, not following the established minimum service standards and standard operating procedures. Factors affecting the delay in providing outpatient medical record documents from the 5M models were found to be 2M that had an effect, namely human factors and methods. Human resources in the filling department are only 4 officers (57.14%) of 7 officers who have a diploma education background of three medical records and only 2 officers (28.57%) who have received training in filling management. The method factor, standard operating procedures does not regulate and emphasizes ways, methods, or tools in providing medical record documents at the polyclinic on time according to minimum service standards. The implementation of the standard operating procedures has not yet been evaluated.Keywords: medical records, time providing, 5M AbstrakWaktu penyediaan dokumen rekam medis (DRM) pasien rawat jalan berdasarkan Permenkes No.129, 2008 adalah ≤10 menit dimulai dari pasien mendaftar sampai DRM pasien disediakan di poliklinik. Studi pendahuluan yang dilakukan dari 10 DRM terdapat 7 (70%) yang waktu penyediaan DRM tidak sesuai standar pelayanan minimum (SPM). Jika waktu penyediaan DRM sesuai data tersebut tidak dilakukan perbaikan, akan berdampak pada mutu pelayanan dan kepuasan pasien. Jenis penelitian yang digunakan adalah penelitian deskriptif kuantitatif dengan pendekatan cross sectional. Populasi adalah jumlah DRM kunjungan pasien rawat jalan berjumlah 85.727 dari 13 poliklinik yang ada. Penentuan besar sampel menggunakan rumus Slovin, didapatkan 100 DRM. Penentuan sampel dari 13 poliklinik secara proporsional. Metode pengumpulan data dengan observasi dan wawancara. Hasil penelitian rata-rata waktu penyediaan DRM adalah 19,94 menit, belum sesuai dengan SPM RS dan standar prosedur operasional (SPO) yang sudah ditetapkan. Faktor-faktor yang mempengaruhi keterlambatan penyediaan DRM rawat jalan dari 5M model ditemukan 2 M yang berpengaruh, yaitu faktor manusia dan metode. SDM di bagian filing baru 4 petugas (57,14%) dari 7 petugas yang mempunyai latar belakang pendidikan diploma tiga rekam medis dan hanya 2 petugas (28,57%) yang sudah mendapatkan pelatihan dalam pengelolaan filling. Faktor metode, SPO tidak mengatur dan menekankan cara, metode atau alat dalam menyediakan DRM di poliklinik dengan tepat waktu sesuai SPM. Pelaksanaan SPO juga belum dilakukan evaluasi.Kata Kunci: rekam medis, waktu penyediaan, 5M

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Faktor Penyebab Keterlambatan Penyediaan Rekam Medis Rawat Jalan di Rumah Sakit Kurnia Cilegon

Cited by 3 publications

References 3 publications

Factors Causing Delay in Submitting BPJS Claim at Nur Hidayah Hospital

Factors Causing Delay in Submitting BPJS Claim at Nur Hidayah Hospital

Analisis Faktor Penyebab Keterlambatan Pengembalian Rekam Medis Rawat Inap di Rumah Sakit Baladhika Husada Jember

Analisis Waktu Penyediaan Dokumen Rekam Medis Rawat Jalan Menurut Model 5M di RSUD Ungaran

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