“…Sandra Spencer, currently executive director of the Federation of Families for Children's Mental Health (www.ffcmh.org) and mother of a child who has been in residential care, outlined her experiences from a parent's perspective (Spencer & Powell, 2000). Spencer's main recommendations include: (a) accessibility policies should make sure that parent-child contacts are not unnecessarily restricted, either immediately following admission or later; (b) staff should regularly and actively seek to share information about the child's status and behaviors; (c) sharing training and knowledge with parents would allow for parents to be active members in their child's ongoing treatment and to gain skills that allow consistent responses when the child visits or returns home; (d) transition planning and pacing must involve families and allow enough time to adjust slowly; (e) strategies employed to assist the child should be transferable to families and match family resources; (f) it is helpful to treat families with respect, considering their strengths and expertise, and ask about their cultural, religious, and other preferences; and (g) offering family support groups or recruiting mentors from other families would mitigate families' sense of isolation.…”