Family members’ satisfaction with the care flow in the Pediatric Emergency Department

Abstract

Objective: To evaluate the satisfaction index of the pediatric patient’s caregiver (person responsible for the child) regarding the waiting time for the care flow in an emergency service. Method: A prospective, cross-sectional, quantitative study with 300 family members in the Pediatric Emergency Department of a general hospital. An instrument was used to analyze the service flow, waiting time and satisfaction evaluation. Descriptive statistical analysis was performed. Results: The satisfaction index of caregivers was statistically significant (p<0.05) the lower was the waiting time for patient screening, care by the doctors and for receiving the prescribed medication. Caregivers who took their children to the emergency department because of the disease (p -0.029) or because they did not find doctors in other hospitals (p-0.021) were satisfied with the waiting time for this service. Conclusion: The quality of care is evaluated as satisfactory by caregivers when children are treated quickly in the Pediatric Emergency Department.

Evaluación de la calidad en la atención al usuario en el servicio de urgencias del Hospital General de la Huasteca, a través del Modelo SERVPERF

“…Este estudio nos ha dado la información necesaria para emprender protocolos de atención que mejoren la eficiencia y la efectividad del servicio de urgencias en beneficio de los pacientes, para disminuir la saturación del servicio con una adecuada valoración (triaje), mejorar la organización del área y eliminar, hasta donde la infraestructura nos lo permita, la estancia de pacientes en urgencias por más de 12 horas y así cumplir con la normatividad y brindar un servicio de calidad que sea percibida por los usuarios como muy satisfactoria 25,26 .…”

Percepções E Significados Sobre O Atendimento De Crianças Em Situação De Emergência

“…2,3 Os serviços de urgência destinado às crianças gravemente enfermas, são Corroborando com estudos sobre a temática. 5,9,[10][11][12][13][14][15][16] A assistência em setor de emergência pediátrica ocorre à inclusão da família/acompanhante, nesse sentido as participantes indicaram como dificuldade no atendimento quando os pais estão presentes. Estudos sobre essa questão apontam que essa prática não está incorporada nos serviços de saúde, embora o ECA normatize a presença dos pais e familiares.…”