Family satisfaction in Egyptian adult intensive care units: A mixed-method study

Eltaybani, Sameh; Ahmed, Fatma Refaat

doi:10.1016/j.iccn.2021.103060

Cited by 6 publications

(6 citation statements)

References 43 publications

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“…Some research has also pointed out stress in ICU work and its impact on the support provided to the patient (Patil, 2021;Roberti and Fitzpatrick, 2010), which may result in their low level of satisfaction. In other questions, an average to low level of satisfaction regarding the level of support that families are receiving from ICU staff (questions 10,11,20). As we need to take care of the family, we should do for the ICU staff; this leads to a high level of care and satisfaction for both.…”

Section: Discussionmentioning

confidence: 99%

“…Some studies have found that nurses are the best for meeting families' needs (Baharoon et al, 2018). A mixed-method study in Egypt found thatsimplestrategies can enhance family satisfaction (Eltaybani and Ahmed, 2021). Simple steps that we can take will improve family satisfaction and decrease the bad events associated with ICU admission that will affect the overall patient quality service ).…”

Section: Introductionmentioning

confidence: 99%

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The extent of family satisfaction to relatives’ care in the intensive care units in Saudi Arabia

Ballut¹,

Alghamdi²,

Alghamdi³

et al. 2022

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Introduction: The family has an important role in the recovery of the intensive care patient. Evidence in the literature reveals the importance of family members' satisfaction with patient care. Because of that, it is crucial to evaluate the level of family satisfaction with the services provided to them and their patients. Methodology: A comparative, descriptive multicenter crosssectional study was carried out in Saudi Arabia, targeting all Intensive Care Units in both Government and Private Hospitals in all regions equally. Result: A total of 2053 responses were analyzed. A 63.4% satisfaction index was reported for communication with ICU staff, the emotional support and support in decision making reported a 62.9% satisfaction index. The patient's and family's overall needs reported a 56.9% satisfaction index. Also, data showed some discrepancies between government and private hospitals. Discussion: A high satisfaction index among families for the services provided to their patients in intensive care units, compared to the satisfaction index among families in the Arab world, and with a relative level compared with research around the world. Conclusion: This study showed a satisfaction level of 56.9% in meeting the patient's and family's overall needs; many families indicated the need for improvement in the ICU's services. That urges to carry out future researches to identify the families' and patients' needs in detail.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

The extent of family satisfaction to relatives’ care in the intensive care units in Saudi Arabia

Ballut¹,

Alghamdi²,

Alghamdi³

et al. 2022

View full text Add to dashboard Cite

show abstract

“…Also, Cuenca et al (2022) stated that the family members also thought that information was provided in a more favourable way. While, Eltaybani & Ahmed, (2021) reported that the studied family dissatisfied dimension of comfort. This may be due to limited resources for having comfortable waiting room in their studied setting.…”

Section: Association Between Family Needs Perception and Satisfaction...mentioning

confidence: 94%

“…Family satisfaction is crucial for assessing the caliber of medical care as it tells us whether or not medical staff have successfully taken into account the beliefs and expectations of the patient. (Haave R et al, 2021) A study was conducted by Eltaybani & Ahmed, (2021) in Egyptian ICUs, it was found that family reported dissatisfaction toward feeling comfort. Also, being able to communicate with patients increases family satisfaction.…”

Section: Association Between Family Needs Perception and Satisfaction...mentioning

confidence: 99%

Association Between Family Needs Perception and Satisfaction in Relation to Used ICU Visiting Policy

Mohamed,

Mahmoud,

Elbana

2024

Menoufia Nursing Journal

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Background: Families of critically ill patients experience emotional turmoil due to fear, disrupted lives, future worries, and the stressful ICU environment. They crave clear information, reassurance, open communication, and close proximity to their loved ones. Traditional, rigid ICU visitation, often based on outdated concerns, can hinder care, stress patients, and exhaust families. Purpose: To explore the association between family needs perception and satisfaction in relation to used ICU visiting policy.

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“…This study was conducted according to the World Medical Association Declaration of Helsinki [15]. The Research Ethics Committee (REC) in the Faculty of Medicine, Cairo University, approved this study(Approval number: N-54-2020).…”

Section: Ethical Considerationsmentioning

confidence: 99%

Patient and Family Satisfaction with Intensive Care in a Mega University Hospital: An exploratory study

AbuZina,

Toman,

Kamel

et al. 2024

APJHM

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Background: Being admitted to the ICU is stressful for both patients and families, in addition to being very costly. Therefore, the ICU was chosen for conducting the study in this university hospital, the New Kasr Al-Ainy Hospital (NKHICU). This was the first such study. Objective: Identify NKHICU patient and family satisfaction to prioritize opportunities for quality improvement. Methods: This was health-system research, exploratory design. Work began by providing training for selected NKHICU administrative staff to help with data collection activities. Next, a well-prepared checklist was used to observe some quality dimensions. Finally, satisfaction was identified using two ICU-designed interview questionnaires for patients and family members who matched the eligibility criteria. Quantitative and qualitative findings were analyzed independently and combined in the discussion. The mean % satisfaction scores of the participants were calculated. The reliability of questionnaires was measured using Cronbach's Alpha. Results: The observation revealed 'excellent' results, except for some inconvenient conditions in the family waiting areas. The highest mean % score of patient and family satisfaction was for the neat appearance of NKHICU staff (96.4%, and 97.1%, respectively) and the continuous availability of nurses to respond to patient needs (94.7%, and 94.3%, respectively). The least mean % score of patient and family satisfaction was for the shortage of required drugs/supplies (51.5%, and 40.7%, respectively). The top suggestions raised by the participants were increasing the availability of medications/supplies and reduction in hospital bills. Conclusion: The provision of adequate drugs/supplies, reduction in bills, and addressing patients' and families' concerns will improve their satisfaction with services.

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Family satisfaction in Egyptian adult intensive care units: A mixed-method study

Cited by 6 publications

References 43 publications

The extent of family satisfaction to relatives’ care in the intensive care units in Saudi Arabia

The extent of family satisfaction to relatives’ care in the intensive care units in Saudi Arabia

Association Between Family Needs Perception and Satisfaction in Relation to Used ICU Visiting Policy

Patient and Family Satisfaction with Intensive Care in a Mega University Hospital: An exploratory study

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