Fasilitas dan Lingkungan Kerja Layanan Kesehatan Terhadap Kepuasan pelanggan

Abstract

Service organizations are required to always optimize the resources to be managed in order to increase customer satisfaction, this study intends to analyze the effect of facilities (direct facilities and supporting facilities) health services and work environment (direct work environment and working environment conditions or weather) health services on customer satisfaction. Retrieval of data with a survey method of 500 respondents of health service users at the Community Health Center in Probolinggo District, with quantitative data methods were analyzed by t test in regression. The results of the study have shown that direct work facilities and supporting facilities as well as the direct work environment of health services have made a positive contribution to customer satisfaction, while the work environment related to environmental conditions or weather as measured by indicators of noise, air pollution, and lighting at the service has not yet fully contributed to customer satisfaction, so the work environment related to weather conditions needs to get attention or solutions to improve services to meet customer satisfaction, and this needs to pay attention to the location of the Community Health Center services in Probolinggo Regency, which is close to the highway.

Study of Employee Motivation and Performance by Focusing on the Work Environment and Laboratory Facilities at the Aviation Technology Center

“…Factors such as the quality of the workspace, means of communication, and good testing facilities, all contribute to conditions that allow employees to work efficiently and effectively (Hermanto, et, al., 2019). Therefore, an understanding of the relationship between the work environment, laboratory facilities, work motivation, and employee performance becomes very important in the context of aviation technology centers.…”

Does Customer Satisfaction Mediate Experiential Marketing and Promotion Against Customer Loyalty at Kentucky Fried Chicken (KFC) Restaurants in City "P" East Java?

“…One of the businesses that provide fast food is Kentucky Fried Chicken (KFC); to maintain business sustainability (KFC) needs to develop business by building consumer loyalty. The concept of loyalty is related to fulfilling customer expectations (Armstrong & Kotler, 2017;Hermanto et al, 2019). Loyalty refers to a pattern of repeated purchases of products of the same type and brand (Dawes et al, 2021;Rosalina et al, 2019).…”

Peran Kualitas Layanan Dalam Mendorong Kepuasan Pengguna Layanan Kesehatan Puskesmas Kabupaten Sumedang

“…Kepuasan pelanggan pada layanan kesehatan menjadi perhatian penting, dan terdapat beragam faktor yang dapat mempengaruhinya. Hermanto et al, (2019) JEMAP: Jurnal Ekonomi, Manajemen, Akuntansi, dan Perpajakan ISSN: 2622-612X (Media Online) │ Vol.3 │ No.2 │ Oktober 2020 290 __________________________________________________________________ mengkaji keterkaitan penting diantara fasilitas dan lingkungan kerja layanan kesehatan terhadap kepuasan pelanggan. Anbori et al,(2010) menguji empati dan jaminan dan keterkaitannya terhadap kemauan pasien untuk kembali mengakses layanan kesehatan, sebagaiman temuan penelitian tersebut diperkuat oleh temuan empiris selanjutnya oleh Kitapci, Akdogan, Dortyol (2014).…”