Environmental, Social and Governance (ESG) has gained a large viewership through its primary function in assessing the social, environmental and governmental parameters within a company, taking into account a successful change in business model. Therefore, the objective of this work is to reframe the processes and purposes of recycled textile production, considering corporate socio-environmental governance, prioritising actions though the application of the Gravity, Urgency and Tendency (GUT) priority matrix. In this work Bardin’s content analysis methodology was used so that it was possible to organise the data obtained in the interview. The GUT matrix was used to verify which of the listed problems should be prioritised. From the application of the tool, it was possible to detect problems and guide decision making on the company. The main problems include sustainable actions, actions to include locals and vulnerable communities, access to 100% cotton and difficulty in finding local companies responsible for separating fabrics. Solutions for the industry generate advantages which add value to the company, with the objective of reducing costs, increasing revenues, eliminating risks and enjoying opportunities, preferably in all sectors.