Using a combination of muon-spin relaxation (μSR), inelastic neutron scattering (INS), and nuclear magnetic resonance (NMR), we investigated the novel iron-based superconductor with a triclinic crystal structure (CaFe 1−x Pt x As) 10 Pt 3 As 8 (T c = 13 K), containing platinum-arsenide intermediary layers. The temperature dependence of the superfluid density obtained from the μSR relaxation-rate measurements indicates the presence of two superconducting gaps, 1 2 . According to our INS measurements, commensurate spin fluctuations are centered at the (π, 0) wave vector, like in most other iron arsenides. Their intensity remains unchanged across T c , indicating the absence of a spin resonance typical for many Fe-based superconductors. Instead, we observed a peak in the spin-excitation spectrum around ω 0 = 7 meV at the same wave vector, which persists above T c and is characterized by the ratio ω 0 /k B T c ≈ 6.2, which is significantly higher than typical values for the magnetic resonant modes in iron pnictides (∼ 4.3). The temperature dependence of magnetic intensity at 7 meV revealed an anomaly around T * = 45 K related to the disappearance of this new mode. A suppression of the spin-lattice relaxation rate, 1/T 1 T , observed by NMR immediately below T * without any notable subsequent anomaly at T c , indicates that T * could mark the onset of a pseudogap in (CaFe 1−x Pt x As) 10 Pt 3 As 8 , which is likely associated with the emergence of preformed Cooper pairs.