Financial Technology: Review of Trends, Approaches and Management

Abstract

Technological innovation and digitization have posed a challenge to the financial sector globally. Fintech is the term used to designate the application of new technologies to financial services. The aim of the study is to analyse this research subject worldwide during the period 1975–2019. To this end, bibliometric techniques were applied to 2012 articles, obtaining findings of the productivity of scientific research, of the main thematic axes and their evolution. Scientific activity increased, mainly in the past decade, with 45% of publications. The main thematic areas were Business, Management and Accounting, Engineering, Social Sciences and Computer Science. Seven research lines were identified, aimed at analysing the aspects financial, economic, technology transfer, investment, innovation, partnerships and institutions and commercial. Future research lines should develop analyses on banking, financial services trade, territorial development, legal, management, research methodologies and the sustainability of financial technologies. It was verified that there is a growing and dynamic interest in scientific activity on financial technologies at an international level. The findings obtained are a complement to the knowledge of financial technologies and allow the relationship between science and technology to be established, and to inform the decision-making process.

Customer Experience in Fintech

“…Fintech represents a set of innovative services, supported by advances in information and communication technology. The fintech sector includes innovative companies that offer financial services based on technology, fintech being the results of merging two concepts: "finance" and "technology" to "financial technology" [1]. Fintech services are to be found in a variety of industries such as: mobile payments, e-commerce, portfolio management, risk management, customized consulting, virtual currencies, systems integration, and others [2].…”

“…Therefore, this represents a major research gap, which justifies to explore the antecedents and outcomes of customer experience in the fintech industry. The research scope of our paper is threefold: (1) to clarify the concept of customer experience in fintech, (2) to examine how customer experience is influenced by the perception of stimuli originating from fintech companies, and (3) to measure the extent to which customer experience contributes to loyalty intentions. To support our research, we underpin our discourse on the Stimulus-Organism-Response (S-O-R) framework.…”

Management Accounting for Healthy Nutrition Education: Meta-Analysis

“…Finally, in phase 4 (included), the data referring to the "all years-2019" period were selected-that is, from the first published article on the research topic (1968) to the last full year (2019). In this last phase, 93 The search selected documents from the subfields "title, abstract and keywords", in the period that contains the publication of the first article on the research topic until the last full year (52 years), as has been applied successfully in other analyses [69][70][71]. The representativeness of the sample is based on the proven quality of the Scopus database in relation to the indexing protocol and with the systematic procedures of the search criteria.…”

“…In this research, the variables analyzed were: (i) the year of publication of the articles; (ii) the subject area where each of the records is classified; (iii) the journal; (iv) the author; (vi) the research institution where the author is affiliated; (v) the author's country of affiliation; and (vii) the keywords that define the publication. The search selected documents from the subfields "title, abstract and keywords", in the period that contains the publication of the first article on the research topic until the last full year (52 years), as has been applied successfully in other analyses [69][70][71]. The representativeness of the sample is based on the proven quality of the Scopus database in relation to the indexing protocol and with the systematic procedures of the search criteria.…”

How we can benefit from personal finance management applications during the COVID-19 pandemic? The Polish case

“…Digitalisation is affecting individuals and businesses globally, with mobile money services now available in 64% of developing countries (GSMA 2019), and their spread is likely to increase hand in hand with the growing penetration rate of mobile connections. These changes increase the demand for financial education, financial consumer protection and financial inclusion policies (OECD 2018;Kirillova et al 2019;Abad-Segura et al 2020).…”