“…The current challenge identified in the relevant literature on the technology integration with justice systems is that they are more concentrated on descriptive studies, presenting knowledge in relevance to the system description and design, system prototype and specifications (Meng et al, 2007;Rungruangpattana and Achalakul, 2008;Saman and Haider, 2013). Marginal studies exist to define the efficiency improvements concerning the time, cost reduction, process efficiency and user satisfaction toward the information system (Motsaathebe and Mnjama, 2009;Luzuriaga and Cechich, 2011;Hamin et al, 2012;Yahya et al, 2013;Rahman et al, 2014;Agrifoglio et al, 2016;Hayashi and Wakabayashi, 2017;Hou et al, 2017;Mosweu and Kenosi, 2018;Singh et al, 2018). Additionally, they only presented experiences from Asia, Africa, America, Europe and Australia, where most countries are developed and technologically advanced governments.…”