“…There is a vast literature on stress as a result of the death of friends and family (Ayyad, 2013; North, Oliver, & Pandya, 2012; Rudd & D'Andrea, 2015) and divorce (Bodenmann et al, 2007; Frisby, Booth‐Butterfield, Dillow, Martin, & Weber, 2012; Kulik & Heine‐Cohen, 2011). Considerable research has been produced on the stress of workers and managers in organizations (Beaver & Stewart, 1996; Bono, Glomb, Shen, Kim, & Koch, 2013; Greiner, 2008; Hinterhuber & Krauthammer, 1994; Hunter & Thatcher, 2007; Judge, Ilies, & Zhang, 2012; Kakabadse, 2000; McHugh, 1996; Schilpzand, Leavitt, & Lim, 2016). Some research has evoked managing the stress of the customer by more responsive employees (Turpin, 1994).…”