“…Global (as opposed to facet) major satisfaction has infrequently been assessed. When major satisfaction is assessed globally, it is typically measured with a single item (e.g., Chartrand et al, 1992;Leong et al, 2005;Sherrick, Davenport, & Colina, 1970;Wachowiak, 1972;Ware & Pogge, 1980) that may lack reliability or with a measure that has unknown psychometric properties (e.g., Morrow, 1971;Nelson, 1982). Consequently, the need for a multi-item satisfaction measure with sound psychometric properties has been identified Lounsbury, Park, Sundstrom, Williamson, & Pemberton, 2004).…”