Focusing on key elements of TQM – evaluation for sustainability

Curry, Adrienne; Kadasah, Nasser Akeil

doi:10.1108/09544780210429816

Cited by 72 publications

(51 citation statements)

References 21 publications

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“…As for the advanced techniques, SPC, cost of quality and benchmarking are implemented most in both countries. These results are in accordance with the work by [10]; [7]; and [11].…”

Section: Discussionsupporting

confidence: 95%

An empirical investigation of quality tools and techniques practices in Malaysia and Indonesia automotive industries

Putri

Yusof

2011

2011 IEEE International Conference on Quality and Reliability

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This paper aims to investigate the tools and techniques for quality adopted by the automotive related companies in Malaysia and Indonesia and to find out the benefits and shortcomings of these quality tools and techniques; considerations in selecting quality tools and techniques; and the difficulties faced by automotive industries in adopting these tools and techniques. Semistructured interviews were conducted with selected experts. The findings show that both Malaysia and Indonesia have highly implemented almost all seven basic tools compared to seven new tools. Besides brainstorming, sampling and flow charting are the other tools which high application in both countries. As for the advanced techniques, statistical process control, cost of quality, and benchmarking are the most implemented techniques in both countries. In terms of factors in selecting quality tools and techniques in automotive industries, the findings show that user friendliness and usefulness are the two primary internal factors considered in selecting quality tools and techniques. Meanwhile the two primary external factors in selecting the tools and techniques according to experts are necessity and organization. The organization factors include top management support, team work, and technical capability.

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“…As for the advanced techniques, SPC, cost of quality and benchmarking are implemented most in both countries. These results are in accordance with the work by [10]; [7]; and [11].…”

Section: Discussionsupporting

confidence: 95%

An empirical investigation of quality tools and techniques practices in Malaysia and Indonesia automotive industries

Putri

Yusof

2011

2011 IEEE International Conference on Quality and Reliability

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“…Reed, Lemak, and Mero (2000) pointed out that focusing on sustainability helps gain comparative business advantages. Researchers even stated that without sustainability, TQM initiatives are usually 'doomed to fail' (Curry & Kadasah, 2002). The essence of TQM is continuity over time and integration of quality management initiatives into daily organisational operations.…”

Section: Total Quality Management 39mentioning

confidence: 99%

Teaching quality in higher education: An introductory review on a process-oriented teaching-quality model

Chen

Chen³

2012

Total Quality Management & Business Excellence

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For improving the quality of teaching in higher education, besides the organisational focus or the result-oriented and momentary evaluations, attention can be paid to teachers and their 'teaching processes'. With this in mind, the information systems quality (ISQ) laboratory developed a process-oriented model that offered teachers a systematic and incremental way for superior teaching excellence. The model, which is termed teaching capability maturity model (T-CMM), is an application of total quality management and the software CMM/CMMI. However, unlike the CMM/ CMMI, which is for organisations, the ISQ's T-CMM is designed for individual teachers. Due to its novelty and interdisciplinary nature, the model is reviewed introductorily and its applied concepts and design examined, as well as evaluated in comparison with existing teaching methods. In summarising the roles of the T-CMM in teaching quality management, its value has been highlighted, for serving as a portable quality profile for teachers in pursuing their individual teaching careers.

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“…For achieving this, a well-documented quality assurance system is needed to ensure the consistency of the quality related issues in services (Bayraktas et al, 2008). ISO9000 standards, statistical process control (SPC), and qualitative tools and techniques may help to create a solid basis for quality improvement and implementing TQM in an organisation (Curry and Kadasah, 2002;Sila and Ebrahimpour, 2003). Schevermann et al (1997) reported that use of quality tools and techniques in service organisations are suitable and sufficient for its business operations.…”

Section: Quality Systemsmentioning

confidence: 99%

An interpretive structural modelling approach for modelling the practices of total quality management in service sector

Talib¹,

Rahman²,

Qureshi³

2011

IJMOM

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Service sector is one of the fastest growing sectors in the world and is facing immense pressure to improve their quality of products and services to compete and achieve a leading position in the global market. The issues related to quality therefore, need to be addressed for better understanding the relationships among the quality practices which could enhance the organisation's performance. The purpose of this research study is to model the key total quality management (TQM) practices relationship by understanding the dynamics between them that will help service organisations to implement TQM successfully. The present paper utilises the interpretive structural modelling (ISM) methodology to understand the mutual relationships among the TQM practices and presents a hierarchy-based model of the practices. The research shows that there exists a group of practices of TQM having a high driving power and low dependence requiring attention and of strategic importance while another group consists of those practices which have high dependence and are the resultant actions. There also exists a group having high driving power and high dependence. They acts as linkage and influence some of the practices of TQM. The paper ends with a discussion on implications for research as well as practice. 224F. Talib et al.

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Focusing on key elements of TQM – evaluation for sustainability

Cited by 72 publications

References 21 publications

An empirical investigation of quality tools and techniques practices in Malaysia and Indonesia automotive industries

An empirical investigation of quality tools and techniques practices in Malaysia and Indonesia automotive industries

Teaching quality in higher education: An introductory review on a process-oriented teaching-quality model

An interpretive structural modelling approach for modelling the practices of total quality management in service sector

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