Formation of Stress Competence of Customs Officials

Trubitsyn, K. V.; Kalmykova, O.; Gorbunova, Yuliya

doi:10.1007/978-3-030-60926-9_31

Cited by 3 publications

(1 citation statement)

References 9 publications

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“…Analysis of the existing scientific background on the topic under consideration shows that the use of mathematical tools to solve the problem of improving the activities of customs posts, other state structures and security services is actively applied by many researchers in different countries [8][9][10][11][12][13][14][15][16]. Thus, the authors of the work [9] identify the problems that affect the managerial success of airport security services in Turkey and develop solutions to these problems.…”

Section: Discussionmentioning

confidence: 99%

Queuing theory as a basis for staff placement at a customs post

Trubitsyn¹,

Gorbunova²,

Maiorova³

et al. 2022

Human Resource Management Within the Framework of Realisation of National Development Goals and Strategic Objectives

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The paper presents the development of economic and mathematical tools to improve managerial decision-making for staff placement at the customs post. As an object of research, the authors analyze the performance of customs operations and customs control by customs officials in relation to individuals transporting goods for personal use across the customs border of the Eurasian Economic Union at the airport checkpoint – Samara Airport customs post. According to the logic of the queuing theory, a customs post official is a “service channel”, and the flow of passengers at the customs control zone (arrivals area) is a “request”. The optimal placement of officials required at the arrivals area was determined for each of the periods under consideration (12 months in 2019), as well as the average time spent by passengers in the customs control area was estimated. The justification of these parameters based on the queuing theory contributes to achieving the minimum cost of the staff of officials at Samara Airport customs post involved in dealing with individuals transporting goods for personal use across the EAEU customs border.

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Section: Discussionmentioning

confidence: 99%

Queuing theory as a basis for staff placement at a customs post

Trubitsyn¹,

Gorbunova²,

Maiorova³

et al. 2022

Human Resource Management Within the Framework of Realisation of National Development Goals and Strategic Objectives

View full text Add to dashboard Cite

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Stress Management Interventions at the Organizational Level in Customs

Trubicyn

Kalmykova

2021

Management of the Personnel and Intellectual Resources in Russia

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It is urgent to develop a complex of primary, secondary and tertiary interventions for stress management, taking into account the specifics of both the models of labor and organiza-tional culture and regulatory recommendations for the implementation of personnel and educa-tional activities in the customs authority. The subject of this study is the methods of stress man-agement interventions at the organizational level in the customs authorities. The work implements diagnostic tools: the McLean Organizational Stress Scale test, the “Coping behavior in stressful situations CISS” technique.

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Formation of Emotional Competence of Customs Officials: Minimization of Personnel Risks

Kalmykova

Trubicyn

Konovalova

2022

Management of the Personnel and Intellectual Resources in Russia

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The article analyzes topical issues of increasing the level of emotional competence of officials and heads of customs authorities in order to minimize personnel risks. The purpose of this study is to form practical recommendations for improving the level of emotional competence of managers and officials of customs authorities. The authors of the article carried out an analysis of scien-tific research, the results of which are of practical importance for the process of forming the emotional competence of customs officials. The following methods were used in the study: stress monitoring; methodology for determining the mood of the staff; expert survey; methodology for diagnosing personnel risks; Data En-velopment Analysis (DEA) method; method of analysis of hierarchies. The study identified factors of the organizational environment of the customs authority that affect the efficiency and productivity of customs officials. Tasks of the diagnostic stage of the study: stress-monitoring of the organizational environment of the customs authority; expert survey of respondents on the effectiveness of the pro-posed practical recommendations for the formation of emotional competence of customs officials. The respondents were officials of the customs authority, stu-dents studying in the specialty "Customs", and university professors. The results of expert surveys made it possible to modernize the structure and content of edu-cational and methodological materials of several disciplines that ensure the pro-cess of training customs specialists at the Samara State Technical University. The Data Envelopment Analysis (DEA) method was used to confirm the influence of the factors of the organizational environment studied at the diagnostic stage on the efficiency of customs officials. The choice of the most effective method of forming the emotional competence of officials and minimizing personnel risks in the customs authority was carried out using the method of analyzing hierarchies.

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Formation of Stress Competence of Customs Officials

Cited by 3 publications

References 9 publications

Queuing theory as a basis for staff placement at a customs post

Queuing theory as a basis for staff placement at a customs post

Stress Management Interventions at the Organizational Level in Customs

Formation of Emotional Competence of Customs Officials: Minimization of Personnel Risks

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