“…For example, staff leave paperwork incomplete (Victorian Ombudsman, ), out of date, and duplicate the information about one resident in other residents’ paper tools (Victorian Office of the Public Advocate, ). They sometimes capture expected rather than actual events (Quilliam, ), fail to document the daily experiences of residents (Poppes, Van der Putten, & Vlaskamp, ) or simply refuse to complete paperwork (Dixon‐Ibarra, Driver, & VanVolkenburg, ; Totsika, Toogood, Hastings, & Nash, ). Some examples demonstrate staff using paperwork to threaten residents into behaving in particular ways (Hamilton, ) and create unfavourable images of residents by saturating written accounts with negative stories (Nunkoosing & Haydon‐Laurelut, ).…”