2018
DOI: 10.18276/ejsm.2018.28/2-18
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Fragile, Robust and Antifragile Services

Abstract: The contemporary economy, including the service sector, is exposed to strong, violent and unexpected impacts (shocks, crises, challenges, opportunities) of an internal and external nature. The purpose of the paper presented here is to attempt to characterize and classify service activities in the light of Taleb's concept, who divided all existing real things into three categories: fragile, robust, and antifragile. Each of these types of things react differently to changes, especially those least expected and l… Show more

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Cited by 3 publications
(3 citation statements)
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“…In [8] we see the classification of the Taleb's Triad [1] with the perspective of service activities. The researchers have shown how hospitality services, movie theatres, Radio, television, printed press are fragile when it comes to complex systems.…”
Section: Introductionmentioning
confidence: 99%
See 1 more Smart Citation
“…In [8] we see the classification of the Taleb's Triad [1] with the perspective of service activities. The researchers have shown how hospitality services, movie theatres, Radio, television, printed press are fragile when it comes to complex systems.…”
Section: Introductionmentioning
confidence: 99%
“…Meanwhile Gambling is robust. Construction, repair, maintenance of household, Information services, performing arts, security services & medical services are Antifragile [8].…”
Section: Introductionmentioning
confidence: 99%
“…W tym kontekście interesująca wydaje się koncepcja opracowana przez Nassima Nicholasa Taleba (2013). Zdaniem badacza negatywne czarne łabędzie, katastrofy i nieszczęśliwe wydarzenia mogą nieść za sobą rozmaite konsekwencje, mianowicie: rzeczy kruche ulegają dewastacji i rozkładowi; rzeczy wytrzymałe są w stanie wytrzymać wstrząs i bez fundamentalnej zmiany swojej struktury i zasad działania wrócić do normalnego funkcjonowania i rozwoju; rzeczy antykruche zostają zaburzone, nawet bardzo dotkliwie, ale ostatecznie wychodzą z kryzysu silniejsze, lepsze i bardziej rozwinięte (Dutkowski, 2018). Dutkowski wśród działalności usługowych zaliczonych do kategorii kruchych wymieniał m.in.…”
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