Abstract:The last mile has to deliver the goods at the right time and at the right cost for business logistics services to enhance the customer service experience. The objective of this paper is to examine the challenges of retail omni-channel distribution influencing the effective last mile fulfilment operations processes in the apparel group (organisation phase). It further establishes the extent of how the last mile for demand-driven store replenishment influences the level of retailers’ order fulfilment (… Show more
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