Free Listening: Identifying and evaluating listening barriers through empathic listening

Tietsort, Cris J.; Hanners, Kyle A.; Tracy, Sarah J.; Adame, Elissa A.

doi:10.1080/17404622.2020.1851734

Cited by 4 publications

(4 citation statements)

References 6 publications

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“…Then, most of the talking should come from the person involved in pursuing purpose, rather than revolving around giving advice based on the other person's experience. The first rule of Free listening (Urban Confessional 2023)-an imbalanced conversation in which 80% of the time is spent listening and 20% speaking (Tietsort et al 2021)-should be applied, where that 20% is devoted to clarifying some points, moving the conversation forward and asking good Socraticfundamental, 'why'-questions that raise awareness of potential sources of purpose and prompt the person to find her own answers by reflecting on her deepest aspirations and interests. Active listening is also essential to determine at which stage the person finds herself on the path to purpose so that adequate support can be given.…”

Section: How Could Religious Institutions Carry Out Their Accompanime...mentioning

confidence: 99%

Purpose, Spirituality and Moderate Secularism: The Contribution of Religious Institutions to Purpose Development

Zárate

2023

Religions

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Building on moderate secularism, this article proposes a contribution that religious institutions could make to the common good of pluralistic societies, making more salient their relevance in the public sphere. In particular, based on the latest academic research on the many personal and social benefits of having a clear sense of purpose, it is explored whether religious institutions could contribute to identifying and developing the person’s purpose as a central aspect of spiritual growth, and how to take on this task with the specific means religious institutions have available. Purpose is understood as a superordinate/second-order aim that organises short-term or low-level goals in a way that they are interconnected and can be read teleologically, and which necessarily includes a self-transcendence or other-regarding dimension. Even though this transcendence has, for many nowadays, a purely secular/horizontal meaning, it is argued that religious institutions should get involved in deliberately fostering purpose in a well-informed way, since purpose is a component of spiritual development. In addition, this could help to widen participation and reconnect with those who have moved away from institutional religion but still have a clear concern for spiritual development: the spiritual ‘seekers’, regaining their interest. This poses the challenge of bridging the gap between horizontal and vertical self-transcendence.

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Section: How Could Religious Institutions Carry Out Their Accompanime...mentioning

confidence: 99%

Purpose, Spirituality and Moderate Secularism: The Contribution of Religious Institutions to Purpose Development

Zárate

2023

Religions

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“…Listening skills were identified by van Dun (2008) as the most important area for middle managers when applying lean. However, listening does not always come easily to employees, especially as they progress in their career, and it requires skills in listening empathically (Tietsort et al , 2020). It is only when we listen that we support others and help them solve problems and develop themselves.…”

Section: The People Value Streammentioning

confidence: 99%

Human centred lean – introducing the people value stream

Hines

2022

IJLSS

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Purpose The focus of lean has increasingly moved from a tools-based to a systems-based approach with particular emphasis on people. However, a conceptual framework for this is lacking. The people value stream concept provides a starting point for further discussion, research and practical application in this area. Design/methodology/approach In this conceptual paper, the author draws on their extensive experience with lean through 30 years of researching, leading and consulting in lean transformations. Findings The people value stream concept is presented together with a series of theoretical, practical and social implications for its application. These include: a rethinking of the role of executives in lean organisations; the importance of people and their experience of work; how the issue of wasted human potential might be addressed; how lean can further evolve; how, in addition to products, people can be made the focus in lean; and how pull and flow can be applied to the people value stream, including what competencies, learning and development, behaviours, accountability, social support and mental and physical wellbeing, are required or should be provided to employees throughout their careers. Originality/value This paper widens the existing discussion of people within lean. To the best of the author’s knowledge, for the first time in an academic paper, it discusses this within a lean context by proposing a conceptual people value stream model.

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“…This practice does not call for perfection. In fact, we often implement this practice by introducing our students to FL quickly in class in a deliberate attempt to get students to "try out" the practice for themselves prior to developing any preconceptions drawn from theory or others' experiences with FL (for a more thorough explanation of FL in pedagogical practice, see Tietsort et al, 2021). We feel that the structure of FL affords students the opportunity to understand their listening behaviors and play with new behaviors in situ.…”

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confidence: 99%

“…Beyond the classroom, our research underscores the usefulness of FL for developing interpersonal communication skills (Tietsort & Hanners, 2019). We worked with two groups of honors students over the span of an academic year and observed an array of outcomes for students who participated in FL (Tietsort et al, 2021). These students were asked to practice FL for 1-hr sessions on campus every week.…”

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confidence: 99%

Free Listening

Hanners

Tietsort²

2021

JoSoTL

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Given the widespread ideological polarization of the current times, cultivating ways to empathize across difference has never been more important. In this essay, we outline Free Listening (FL), a pedagogical practice that helps people grow their capacity to empathetically engage others across difference by engaging in structured sessions of active empathetic listening. Our prior work demonstrates that the structured practice of FL has both affective and practical implications for how students engage with others; students leave the practice with a greater sense of awareness, appreciation for other cultures, and ability to listen across cultural and ideological boundaries. We believe FL has great promise within the teaching-and-learning process in relation to civic and community engagement, service learning, and relational praxis. In this essay, we outline the practice of FL and review literature that helps elucidate what this practice is and does. Some key themes are discussed that reveal the valuable contributions of this practice as they have emerged from our students’ and our own experience with/in FL. Finally, we trace the pedagogical implications of FL as they connect to theories of dialogue and dialogic praxis. Overall, we argue that FL should be a regular practice for pedagogues across the social sciences in order to cultivate in students the relational and empathetic skills that are needed to advance the project of depolarization—a project in which other-centeredness should be a defining feature.

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Free Listening: Identifying and evaluating listening barriers through empathic listening

Cited by 4 publications

References 6 publications

Purpose, Spirituality and Moderate Secularism: The Contribution of Religious Institutions to Purpose Development

Purpose, Spirituality and Moderate Secularism: The Contribution of Religious Institutions to Purpose Development

Human centred lean – introducing the people value stream

Free Listening

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