Friendship and social interaction with outgroup members.

Page‐Gould, Elizabeth; Mendoza‐Denton, Rodolfo

doi:10.1037/12319-007

Cited by 11 publications

(7 citation statements)

References 44 publications

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“…Given its efficacy in creating interpersonal closeness and self-disclosure, the Fast Friends task has been implemented in creating cross-group friendships, showing that it is useful for improving attitudes toward out-groups following a cross-group interaction (Davies et al, 2011; Page-Gould & Mendoza-Denton, 2011; Page-Gould et al, 2008; Wright, Aron, McLaughling-Volpe, & Ropp, 1997). Page-Gould, Mendoza-Denton, and Tropp (2008) have found that extended use of the Fast Friends task (over three meetings) reduces cortisol reactivity (a hormonal index of a stress response) for individuals high in racial rejection sensitivity and implicit prejudice.…”

Section: Fast Friends Methodology and Intergroup Contactmentioning

confidence: 99%

“…This notion is similar to that of the common in-group identity model (Gaertner & Dovidio, 2000, 2009, 2012), but instead of belonging to the same social category, members of different groups instead include each other in their own self-concepts. Thus, creating interpersonal closeness between individuals from out-groups should also extend to self-concept overlap with the out-group (Page-Gould & Mendoza-Denton, 2011).…”

Section: Self-expansion Theory and Intergroup Friendshipsmentioning

confidence: 99%

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Creating positive out-group attitudes through intergroup couple friendships and implications for compassionate love

Welker

Slatcher

Baker

et al. 2014

Journal of Social and Personal Relationships

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Building personal relationships with out-group members is an important catalyst of positive intergroup attitudes. In a 2 Â 2 experimental design, Caucasian and African American individuals and couples were randomly assigned to interact in either crossrace or same-race individual dyads and couple pairs. Participants completed pretest measures of race attitudes and engaged in a high self-disclosure closeness-induction task with an in-group or out-group race member in pairs of couples or individuals and completed measures of self-disclosure and intergroup attitudes. These results suggest that intergroup contact in the presence of romantic partners may be particularly effective for improving intergroup attitudes. We explore the implications of these results for developing compassionate love toward out-groups.

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Section: Fast Friends Methodology and Intergroup Contactmentioning

confidence: 99%

Section: Self-expansion Theory and Intergroup Friendshipsmentioning

confidence: 99%

Creating positive out-group attitudes through intergroup couple friendships and implications for compassionate love

Welker

Slatcher

Baker

et al. 2014

Journal of Social and Personal Relationships

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“…Ethnicity and race function as primary social groups that shape people’s similarity judgments, and people commonly categorize their interaction partners into ethnic in- or out-groups in a virtually automatic way (Dovidio and Gaertner 1993; Johnson, Meyers, and Williams 2013). This subconscious classification drives bias, according to the aversive racism framework, and prompts homophily effects (Page-Gould and Mendoza-Denton 2011). Homophily is the degree to which associated people tend to be similar in social attributes (e.g., age, attitudes, values, ethnicity), and it shapes social interactions in general (McPherson, Smith-Lovin, and Cook 2001) and customer service perceptions in particular (e.g., Dellande, Gilly, and Graham 2004; Mai and Hoffmann 2011; Rosenbaum and Walsh 2012).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Customer Ethnic Bias in Service Encounters

Linzmajer

Brach

Walsh

et al. 2019

Journal of Service Research

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As ethnic diversity continues to rise, customer bias in interethnic service encounters becomes an increasingly problematic issue for the parties involved, the service firms, and society at large. Against this background, the aim of our research is to examine ethnically biased customer responses, their key psychological mechanisms, and the effectiveness of enacted service scripts to shape interethnic service encounters. Building on the aversive racism framework and homophily theory, we propose a baseline effect of majority customers’ ethnic bias toward minority employees in the form of less positive behaviors in interethnic service encounters. In an initial laboratory study, we use experimental video simulations of frontline service encounters and confirm the robustness of this effect across two replications. In a subsequent field experiment, we test an extended framework of customer responses to interethnic service encounters, finding that customers’ experience of rapport and identification with the firm represent two serial mediators that facilitate the effects of interethnic service encounters on customer loyalty intentions. Together, these contributions enrich our understanding of how psychological mechanisms facilitate the incidence of ethnically biased customer behavior and also provide insights into viable ways to improve such encounters.

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“…As the cultural composition of the police force changes, positive cross-group relations are essential for optimal job performance and personal thriving. Research has shown that fostering cross-group friendships significantly reduces prejudiced attitudes, biased avoidance of out-group members, and anxiety responses when interacting with nonsimilar cultural, racial, or other minority groups (Page-Gould & Mendoza-Denton, 2011; Page-Gould et al, 2008). Research shows that a central mechanism by which a friendship induction exercise works to ameliorate cross-group threat is through systematic disconfirmations of negative expectations about cross-group experiences (Mendoza-Denton, Page-Gould, & Pietrzak, 2006).…”

Section: Discussionmentioning

confidence: 99%

Friends under fire: Cross-cultural relationships and trauma exposure among police officers.

Andersen¹,

Papazoglou²

2014

Traumatology

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Evidence from the field of intergroup relations shows that interactions with a member of a different cultural group is often defined by threat and anxiety (termed "cross-group threat"). Police officers often work in partnerships and frequently face traumatic incidents in the line of duty. This study explores the unexamined issue of cross-group threat among police officers, and how cross-group threat may contribute to the experience of and recovery from trauma exposure in the line of duty. Specifically, cross-group threat and anxiety may exacerbate threat during actual critical incidents, situations that are defined by life threat and anxiety. Cross-group threat may influence the way in which officers behave in the aftermath of trauma exposure and recover from that exposure. We discuss factors that contribute to the possible existence and maintenance of cross-group threat among officers, namely components of "police culture." We conclude by providing a description of exercise developed by researchers in the field of intergroup relations shown to ameliorate cross-group threat among civilians (Page-Gould, Mendoza-Denton, & Tropp, 2008). We provide recommendations about how this exercise may be applied within the context of police training and suggest considerations for researchers to incorporate when conducting research in this area.

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Friendship and social interaction with outgroup members.

Cited by 11 publications

References 44 publications

Creating positive out-group attitudes through intergroup couple friendships and implications for compassionate love

Creating positive out-group attitudes through intergroup couple friendships and implications for compassionate love

Customer Ethnic Bias in Service Encounters

Friends under fire: Cross-cultural relationships and trauma exposure among police officers.

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