From Product to Service Design: A Thinking Paradigm Shift

Rodriguez, Liliana; Peralta, Carlos

doi:10.7577/formakademisk.801

Cited by 4 publications

(3 citation statements)

References 9 publications

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“…The arrival of the service economy and society has led to a gradual shift In the focus of design ideas, from focusing on the design of physical objects to the design and constraint of behaviors in a certain space [19]. The focus of research on mask recycling management strategies should also shift from the design of recycling devices to the guidance of user behavior, psychology, and environment faced in the recycling stage.…”

Section: Methodsmentioning

confidence: 99%

Research on Design Strategy of Mask Recycling Service Based on Behavior Environment

Zhang

2023

Sustainability

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The global novel coronavirus pandemic has caused a surge in the use of masks worldwide. A large number of used masks that have not been properly handled enter the environment, which caused and will cause serious ecological problems. The purpose of this study is to propose a solution to the problem of mask management from the perspective of science of design, and to build a good mask recycling service design strategy through the combination of design and psychology. Firstly, based on the theory of behavioral environment and field investigation, this study analyzes the correlation between the existing mask recycling device and its recycling efficiency, user behavior psychology and environment, and studies the behavioral scene of mask recycling, and then establishes the center of design strategy implementation. Secondly, a visual guidance system is designed, as is a special recycling device for masks by color psychology and product design. Thirdly, combined with the concept of social innovation service design, the design of a mask recycling strategy is conceived, and the optimization and formulation of mask recycling strategy is demonstrated through stakeholders, user journey maps and service flow charts. Finally, the design strategy is hierarchically established, and the feasibility analysis system model of a mask recycling strategy design is constructed. The data collection is carried out through expert interviews and questionnaires, and the weight is calculated by a fuzzy analytic hierarchy process. The final output comprehensive evaluation results show that the mask recycling strategy constructed in this study has public recognition.

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Section: Methodsmentioning

confidence: 99%

Research on Design Strategy of Mask Recycling Service Based on Behavior Environment

Zhang

2023

Sustainability

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“…For the design communities, many believe that service design is the frontier of design practice, assuming a considerable role in the increasingly dominant service economy. In the literature, the key areas where service design is considered valuable include designing for service innovation (e.g., Rodriguez and Peralta, ; Sangiorgi, Prendiville, Jung, and Yu, ), designing the public sector (e.g., Armstrong, Bailey, Julier, and Kimbell, ; Bason, ; Design Commission, ), and design for social innovation (e.g., Burns, Cottam, Vanstone, and Winhall, ; Manzini, ; Manzini and Staszowski, ). There is a shared trend in all these areas of innovation that calls for a more distributed and collaborative approach.…”

Section: The Context: the Emergence Of Service Designmentioning

confidence: 99%

Is Service Design in Demand?

Sun¹,

Runcie²

2016

Design Management Journal

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This article reports on an empirical study that investigates the work experience of graduates from a service design program in a leading art and design institution. Drawing on the findings from reviewing 30 online profiles of the graduates and interviewing 12 of them, this article explores the challenges and opportunities for service design as a profession in relation to the current demand in private-, public-, and third-sector organizations. The article concludes that the scope and integrity of service design within organizations depends on the organizational contexts, for example, how service design is perceived and how open the organization is to new ways of working; therefore, it could be said that it is potentially compromised by a lack of frameworks that underpin service design practice. In many ways, service design has become a responsive reformulation of practices from different fields. Although the demand for the service design graduates from this program is high, the continuous development of service design depends on the extent of success of the experiments and implementation achieved by its early adopters.

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“…It seems that the use of service also has increased, at least in the manufacturing sector with over 50 percent of revenues belonging to manufacturing companies (Looy van and Visnjic, 2013). This indicates that the transformational journey from manufacturing products towards offering additional services is an increasing trend (Gebauer et al, 2005, Rodriguez andPeralta, 2014).…”

Section: Introductionmentioning

confidence: 99%

Service and Data Driven Multi Business Model Platform in a World of Persuasive Technologies

Andersen

Bjerrum

2016

JMBMIT

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This article provides a new contribution to the concept of business models with the focus on the emerging gap between the usage of data, service and business models by suggesting a framework that function as a service and data driven business model platform. The purpose is to support manufacturing companies in establishing a service organization that delivers, creates and captures value through service and data driven business models by utilizing their network, resources and customers and/or users. Furthermore, based on literature and collaboration with the case company, the suggestion of a new framework provides the necessary construction of how the manufacturing companies can evolve their current business to provide multi service and data driven business models, using the same resources, networks and customers.

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From Product to Service Design: A Thinking Paradigm Shift

Cited by 4 publications

References 9 publications

Research on Design Strategy of Mask Recycling Service Based on Behavior Environment

Research on Design Strategy of Mask Recycling Service Based on Behavior Environment

Is Service Design in Demand?

Service and Data Driven Multi Business Model Platform in a World of Persuasive Technologies

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