From Service Design to Innovation through Services: Emergence of a Methodological and Systemic Framework

Bugeaud, Florie; Pietyra, Paul; Liger, Victor

doi:10.1007/978-3-642-40543-3_46

Cited by 2 publications

(2 citation statements)

References 5 publications

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“…Existing companies in a shrinking environment are more vulnerable to locking-into traditional, carbon-intensive operations to secure profits [192]. An observed global societal transition towards services as a substitution of industrial manufacturing [193] indicates that adjustments are necessary even for the more stable German industry.…”

Section: Institutionsmentioning

confidence: 99%

The UK and German Low-Carbon Industry Transitions from a Sectoral Innovation and System Failures Perspective

et al. 2020

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Industrial processes are associated with high amounts of energy consumed and greenhouse gases emitted, stressing the urgent need for low-carbon sectoral transitions. This research reviews the energy-intensive iron and steel, cement and chemicals industries of Germany and the United Kingdom, two major emitting countries with significant activity, yet with different recent orientation. Our socio-technical analysis, based on the Sectoral Innovation Systems and the Systems Failure framework, aims to capture existing and potential drivers of or barriers to diffusion of sustainable industrial technologies and extract implications for policy. Results indicate that actor structures and inconsistent policies have limited low-carbon innovation. A critical factor for the successful decarbonisation of German industry lies in overcoming lobbying and resistance to technological innovation caused by strong networks. By contrast, a key to UK industrial decarbonisation is to drive innovation and investment in the context of an industry in decline and in light of Brexit-related uncertainty.

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Section: Institutionsmentioning

confidence: 99%

The UK and German Low-Carbon Industry Transitions from a Sectoral Innovation and System Failures Perspective

et al. 2020

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“…Due to the complexity of an ITSC and other aspects, including the identification of services, the authors proposed an ITSRC to resolve the absence of a foundation for an ITSC. Similarly, Bugeaud et al [52] presented a dedicated framework based on four basic components throughout the service design process: knowledge, software tools, communities, and places. This research focused mainly on the first two components.…”

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confidence: 99%

Proposal for the Identification of Information Technology Services in Public Organizations

Macías

Alonso

2019

Symmetry

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Handling complexity and symmetry in the identification of services for the management of information technology (IT) emerged as a serious challenge in recent times. One of the most important elements that must be defined in the management of information technology services is the construction and management of a service catalog. However, in order to create this catalog, it is necessary to correctly identify the services to be formed. So far, there are several proposals that serve to identify information technology services in public organizations. However, there are several inherent drawbacks to these processes, whereby many organizations are yet to adapt to the services. The main objective of this research is to present a proposal for the identification of information technology services and the construction of an information technology catalog. For this, the following methodology was applied: (a) a review of the literature, identifying the research that addressed the process of the identification of services; (b) a proposal based on automatic learning to identify information technology services in public organizations, adapting the catalog of services and taking as its main input the history of requests and incidents accredited by the department of information technologies in public organizations in the Republic of Ecuador. In conclusion, this work leads to satisfactory results for the identification of technology services used to construct its catalog.

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From Service Design to Innovation through Services: Emergence of a Methodological and Systemic Framework

Cited by 2 publications

References 5 publications

The UK and German Low-Carbon Industry Transitions from a Sectoral Innovation and System Failures Perspective

The UK and German Low-Carbon Industry Transitions from a Sectoral Innovation and System Failures Perspective

Proposal for the Identification of Information Technology Services in Public Organizations

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