2011
DOI: 10.2501/ija-30-1-133-160
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Cited by 35 publications
(18 citation statements)
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“…Personal accounts were found to be discussing, endorsing, and promoting various themes, most commonly marketing [41,48,53], smoking cessation [33,42,44], recreation and technology [47,53], and first-person experience and opinion [41,42]. This is particularly important as individuals may be less critical of material posted by other consumers compared with retailers [56,57] and may be more easily persuaded by other individuals they know, given their relative closeness and potentially increased perception of source credibility [58,59].…”
Section: Discussionmentioning
confidence: 99%
“…Personal accounts were found to be discussing, endorsing, and promoting various themes, most commonly marketing [41,48,53], smoking cessation [33,42,44], recreation and technology [47,53], and first-person experience and opinion [41,42]. This is particularly important as individuals may be less critical of material posted by other consumers compared with retailers [56,57] and may be more easily persuaded by other individuals they know, given their relative closeness and potentially increased perception of source credibility [58,59].…”
Section: Discussionmentioning
confidence: 99%
“…Concerns have arisen that these CGAs pose a potential threat for the brands they feature, and that they signal a change in the nature of advertising, as consumers now have the means and ability to both create their own advertisements and to reach a global audience with what might be negative brand messages (Campbell et al, 2011b;Steyn et al, 2011). These are real and immediate challenges for marketing practitioners.…”
Section: Resultsmentioning
confidence: 95%
“…In addition, the possibility that contrarian executions lead to renewed sympathy for the brand among consumers warrants further research into the relationship between CGA message credibility and consumer brand responses. Where marketers fear that they are losing the ability to "control messages about their brands" (Campbell et al, 2011a, p. 88) and that they are unable to prevent consumers from creating brand messages whose messages are contrary to those firms would wish to send (Steyn et al, 2011), the results of this research should ease these fears, as -in the majority of cases -respondents could identify CGAs as being consumer-generated advertisements rather than genuine firm-generated outputs, and thus recognise the messages they contain as not being brand sanctioned.…”
Section: Resultsmentioning
confidence: 97%
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