Fully mobile wirelessly connected technology applications: Organizational communication, social, and information challenges

Liu, Shuhua Monica; Unsworth, Kristene; Fidel, Raya; Scholl, H.

doi:10.1002/meet.1450440237

Cited by 7 publications

(3 citation statements)

References 39 publications

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“…Liu et al's [22] study of public service workers in Seattle examines a number of different public service workers with only a marginal interest in road maintenance. And whilst [16] does concern itself with roads, the emphasis is entirely on safety and document work rather than standard, manual maintenance work.…”

Section: Related Work and Noveltymentioning

confidence: 99%

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Knowles

Harding

Blair

et al. 2014

Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work &Amp; Social Computing

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Driven by changes in working practices and technology trends, organizations are increasingly reliant on mobile workers and the data they capture. However, while significant work has been carried out on increasing the usability of mobile devices and applications, little attention has been paid to the quality of data captured by mobile workers. If this data is inaccurate or untrustworthy, serious consequences can ensue. In this paper we study a system targeted at mobile workers in the highways sector that is deliberately designed to increase the accuracy and trustworthiness of the data collected. The resulting Inspections application has been very positively received by workers and we present lessons that we believe can be applied to other applications of this type.

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Section: Related Work and Noveltymentioning

confidence: 99%

Trustworthy by design

Knowles

Harding

Blair

et al. 2014

Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work &Amp; Social Computing

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“…This new adoption of mobile and wireless technology promoted the idea of customer‐oriented service delivery where front‐end office work was further pushed out to the field and to the front door of citizens (Fidel et al, ). Huge amounts of public operation data from the field and local front office were collected, analyzed, synthesized, and transmitted back to the central (back‐end) office for further strategy design and decision making (Liu et al, ; Liu, ). While complexities involved in the new public governance strategy continued to grow, it was essential for each government to develop a practical and comprehensive ICT implementation plan (Ndou, ; Bertot et al, ).…”

Section: Resultsmentioning

confidence: 99%

The Evolution of Information and Communication Technology in Public Administration

Liu

Yuan

2015

Public Admin & Development

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Summary Over the last decades, governments all over the world have tried to take advantage of information and communication technology (ICT) to improve government operations and communication with citizens. Adoption of e‐government has increased in most countries, but at the same time, the rate of successful adoption and operation varies from country to country. This article outlines the evolution of ICT in the public sector over the past 25 years. It presents general trends by examining interactions and mutual shaping processes between ICT evolution and several inter‐related institutional changes including government operations, public services delivery, citizen participation, policy and decision making, and governance reform. The authors suggest that within a short time period, e‐governance has evolved rapidly from rudimentary uses of ICTs as simple tools to support highly structured administrative work to the integration of ICT throughout government operations. The growing use of Web 2.0, social media, and mobile and wireless ICT by citizens can also heavily impact the way public services are delivered and how citizen engagement processes are carried out. However, new management approaches, governance structures, and policy frameworks are still missing, posing a challenge for governments to operate effectively in the age of big data. Generally, developing countries are lagging behind in e‐government adoption compared with developed countries. Thus, for developing countries to successfully adopt ICT and try to leapfrog some of the obstacles encountered by early ICT adopters in developed countries, systematic analyses need to be conducted to understand the interactions among stakeholders and ICTs and co‐create the institutional environment to lead to a positive impact of ICT on public administration. Only when this relationship is clearly understood can innovative ICTs be seamlessly integrated into the governance structure. Copyright © 2015 John Wiley & Sons, Ltd.

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“…Although, here we attempt to apply a much broader investigative lens, that encompasses engagements with a diverse range of actors across two sectors. In particular, our contribution stands apart, both in terms of the work context, where prior CSCW research, with the exception of Liu et al [39], appears to have bypassed cooperative work concerns of drainage maintenance, and approach, where we attempt to understand the present and future roles of data and decision-support technology prior to any technological design probe through ethnomethodological and speculative means [40] detailed in section 4.…”

Section: Related Workmentioning

confidence: 99%

Maintainer Perspectives on Data-driven Transport Asset Management and the Future Role of the Internet-of-Things

Harding

Rouncefield

Davies

2019

Proc. ACM Hum.-Comput. Interact.

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In this paper we present fieldwork findings from engagements with a cooperative group of strategic and operations transport maintainers, responsible for the maintenance of drainage infrastructure to mitigate the risk and impact of flooding on the network. Through transport maintainer perspectives from rail and highways sectors, we focus on developing an understanding of work-practices in the context of transport surface-water management, and how the recent acceleration towards 'data-driven' technologies in support of maintenance intervention decision-making (i.e. the work of coordinating the cleaning of drainage) is integrated and impacting on current work-practice. Furthermore, we document and consider how maintainers perceive the potential role of the Internet-of-Things (IoT) and highlight emerging opportunities and tensions that may arise ahead of its future design and implementation. CCS Concepts: • Information systems → Data analytics; • Human-centered computing → Empirical studies in collaborative and social computing.

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Fully mobile wirelessly connected technology applications: Organizational communication, social, and information challenges

Cited by 7 publications

References 39 publications

Trustworthy by design

Trustworthy by design

The Evolution of Information and Communication Technology in Public Administration

Maintainer Perspectives on Data-driven Transport Asset Management and the Future Role of the Internet-of-Things

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