“…Quite significant benefits of this shift include, among others, increased interaction and immediacy of actors' response, increased communication reach virtually to a global level, reduced costs, improved opportunities for collaboration and visibility (Raja-Yusof et al, 2016). Specifically, social media and communication can be used to form strong and intense relationships with actors and thus build so-called Customer Relationship Management (also CRM; Di Lauro et al, 2019;Maqbool et al, 2019;Radilova and Ziomek, 2020). Social media as a fundraising tool can also bring additional and benefits such as high transparency, credibility, better engagement with actors and the possibility to more easily gain support and improve image (Di Lauro et al, 2019).…”