Future prospects for personal security in travel by public transport

Beecroft, Mark; Pangbourne, Kate

doi:10.1080/03081060.2014.976980

Cited by 20 publications

(12 citation statements)

References 31 publications

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“…Data-driven segmentation of passengers by way of understanding their individual socio-demographics can be hindered due to data privacy issues and personal security issues, which need to be taken into account. Beecroft and Pangbourne (2015) suggest that there is a general ignorance of public transport operators regarding characteristics of their customers, indicating a lack of a targeted approach to information provision. As detailed above, information-seeking differs between bus, rail, and metro users (likely as a consequence of service characteristics) so developing a clearer understanding of these characteristics will allow for more tailoring of services.…”

Section: Implications For Future Information Provision For Public Tramentioning

confidence: 99%

Understanding factors influencing public transport passengers’ pre-travel information-seeking behaviour

et al. 2019

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This paper investigates factors influencing public transport passengers' pre-travel information-seeking behaviours in a British urban environment. Public transport traveller surveys were conducted to better understand the journey stages at which information was sought and the information sources used. A multivariate explanatory model of pre-travel information-seeking behaviour was developed using binomial logistic regression. Explanatory factors considered include socio-demographics, trip context, frequency of public transport use, information sources used, and smartphone ownership and use. Findings suggest that travel behaviour (5 + trips weekly, and < 1 trip weekly), socio-demographics (unemployment/unknown employment), trip context (journey planning stages, mode of transport), and preferred information sources (Internet site, word-of-mouth, visits to travel shop/centre/library) were significant predictors of pre-travel information-seeking behaviours among surveyed travellers. While the final model found that bus users are significantly associated with the use of Internet sites as a source of pre-travel information, rail users rely significantly on a multiplicity of sources comprising Internet sites, word-of-mouth, and visits to a travel shop/centre/library. The final model suggests that metro (light rail) users tend not to seek pre-travel information. The odds of seeking pre-travel public transport information are 2.512 times greater for respondents who reported < 1 trip per week as opposed to those who reported 5 + trips per week. These findings are relevant for passenger information strategies deployed by operators and authorities and can be used to caution against a "one size fits all" strategy for travel information service provision. Implications and suggestions for future research are discussed.

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Section: Implications For Future Information Provision For Public Tramentioning

confidence: 99%

Understanding factors influencing public transport passengers’ pre-travel information-seeking behaviour

et al. 2019

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“…This includes the calculated risk of being exposed to hazards as well as affective feelings associated with potential hazards, such as threats from other people (e.g., terrorism, violence, theft, harassments or infections), impacts of accidents (e.g., vehicle accidents, safe waiting areas), discomfort (e.g., a smooth ride quality), and/or fear (e.g., not knowing how to travel, accident, threat). Beecroft and Pangbourne [2] conclude that freedom from potential hazards is equal to high personal security. Service Quality has been highly researched in the past (see, e.g., [3] for an overview), and generally includes different aspects of the travel environment and travel mode(s), such as information, staff behavior, reliability, and comfort.…”

Section: Introductionmentioning

confidence: 99%

Public Transport Quality, Safety, and Perceived Accessibility

2020

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Service quality in public transport is proposed as a key determinant of perceived accessibility, the ease to live the life one wants with the help of the transport system, as low service quality may be a barrier for use, decreasing the ease to participate in daily activities. The first aim was to validate the direct relationship between public transport quality and perceived accessibility. Secondly, we analyzed the mediating role of safety perceptions to better explain the link between service quality and perceived accessibility. Public transport travelers (n = 4944) from five northern European cities were surveyed. Results from PLS-SEM modeling show that service quality has a significant and direct relationship with perceived accessibility, especially regarding functionality. An indirect relationship through travel safety perceptions was also observed, highlighting information and comfort as main drivers. High car use, low public transport use, increasing age, and being a woman were also associated with greater perceived accessibility. City comparisons yielded a number of significant differences. Our results contribute to the research literature by highlighting the importance of service quality in public transport for perceptions of accessibility in daily travel. In particular, we argue that functionality is the core attribute to focus on, and that attributes related to travel safety perceptions should be carefully considered when planning for sustainable transport.

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“…The security, which is one of the attributes of sustainable urban mobility, configured with one of the essential criteria for the conduct of displacement and is a determining factor in the quality of transport (Beecroft and Pangbourne, 2015) and should be properly considered for the sustainable transport planning (Friman, Lättman and Olsson, 2020). In this context, according to Beecroft and Pangbourne (2015), there is also the perception of personal safety, being influenced by the combination of freedom from the violent behavior of other individuals, the environment and the prevention of accidents. Such perception is fundamental for choosing the modal and the travel route.…”

Section: Sustainable Mobility Public Transport and Securitymentioning

confidence: 99%

“…The adoption of integrated intersectoral policies would be a necessary way so that sustainable mobility could be minimally achieved, including the forgotten population of the peripheries through safe displacements and with the use of more environmentally friendly transport, a point cited by Macário (2010) in which refers to the best dimensioning of the infrastructure capacity, the organization and management of the network, in addition to the network's ability to function efficiently. Therefore, policies intersectoral could improve attributes that enhance the safety, enabling a sustainable urban mobility, which sets up with one of the essential criteria for the conduct of displacement and is a determining factor in the quality of transport as cited by (Beecroft and Pangbourne, 2015), and be an induction factor to be considered for planning sustainable transport (Friman, Lättman and Olsson, 2020).…”

Section: Occurrences News Complaints and Elements Of The Service Lementioning

confidence: 99%

Passenger rail transport and mobility: user's view about service level and safety

Mello

Oliveira

Silva

et al. 2020

Rev. Prod. Desenvolv.

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Purpose: presents and categorizes the main problems registered by users of urban trains in the state of Rio de Janeiro, and makes an analysis of episodes of violence, crossing this data with the categories of service levels. Methodology: a documentary to verify recorded and reported occurrences on the temporary discontinuation of the users' dissatisfaction service shown in the complaints made in the years 2018 and 2019. Findings: security news refers to stations that are located in admittedly violent neighborhoods in the northern part of the city of Rio de Janeiro. Shootings paralyze the circulation of trains and affect the level of services offered by the concessionaire, as they cause the non-compliance with the programmed frequency, the increase in travel time, the feeling of insecurity in stations, trains and integrations and, consequently, the loss of service reliability. . Research Limitation / implication: The search referred to the period from January 2018 to December 2019, and applying the filters referring to the central theme, 57 valid news items were obtained for categorization and analysis . Originality: contributes to highlight criticisms at the service level and proposes an agenda for studies that contribute to offering safe, comfortable trips, and at acceptable times/costs.

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Future prospects for personal security in travel by public transport

Cited by 20 publications

References 31 publications

Understanding factors influencing public transport passengers’ pre-travel information-seeking behaviour

Understanding factors influencing public transport passengers’ pre-travel information-seeking behaviour

Public Transport Quality, Safety, and Perceived Accessibility

Passenger rail transport and mobility: user's view about service level and safety

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