“…Fuzzy cognitive map (FCM) is a progressing soft computing approach for modeling complex systems (Zhang et al , 2017), which allows systematic causal propagation and is supportive of “what-if” analysis (Lee et al , 2004). FCM has been applied in various domains, including management decisions (Huang et al , 2013; Kang et al , 2007; Lee et al , 2004), risk analysis (Azar and Dolatabad, 2019; Büyükavcu et al , 2016) and knowledge management (Ferreira et al , 2017; Irani et al , 2009).…”