2021
DOI: 10.4018/978-1-7998-7564-2.ch003
|View full text |Cite
|
Sign up to set email alerts
|

Fuzzy Hybrid FMEA for Risk Assessment in Service Industry

Abstract: Service products are mostly produced and consumed simultaneously through interaction between customer and service providers. To prevent external failures in service operations, it is important to identify potential risks and take relevant actions to eliminate or reduce the occurrence. Therefore, risk assessment is vital to customer satisfaction in any service organization. Failure mode and effects analysis (FMEA) is an effective and useful tool for risk assessment. Although FMEA has been extensively studied in… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1
1

Citation Types

0
2
0

Year Published

2022
2022
2023
2023

Publication Types

Select...
3
2

Relationship

0
5

Authors

Journals

citations
Cited by 5 publications
(2 citation statements)
references
References 28 publications
0
2
0
Order By: Relevance
“…Analyzed credit risk of electricity retailers using Intuitionistic fuzzy AHP. Kabadayi (2021) Assessment of risk in service sector using Intuitionistic fuzzy AHP. Alimohammadlou and Khoshsepehr (2021) Investigation of sustainable development of organization using Intuitionistic fuzzy AHP.…”
Section: Yu Et Al (2021)mentioning
confidence: 99%
“…Analyzed credit risk of electricity retailers using Intuitionistic fuzzy AHP. Kabadayi (2021) Assessment of risk in service sector using Intuitionistic fuzzy AHP. Alimohammadlou and Khoshsepehr (2021) Investigation of sustainable development of organization using Intuitionistic fuzzy AHP.…”
Section: Yu Et Al (2021)mentioning
confidence: 99%
“…Besides, all the processes tact time at the production line must be balanced in order to eliminate production wastes such as waiting time, over production, defects and movement wastes [3]. Various lean and six sigma tools could be selected as guidelines for actions taken either by reducing the process variations (improve six sigma level) or by eliminating the production wastes from the production line [4] [5]. Line Balancing Chart (LBC) is one of the best methods that could be applied for analysing the processes' tact time at the production line.…”
Section: Introductionmentioning
confidence: 99%