Fuzzy Quality Function Deployment in Online Shopping Websites - Literature Review

Sharma, Ashish K.; Khandait, S. P.

doi:10.14257/ijhit.2016.9.4.26

Cited by 2 publications

(2 citation statements)

References 36 publications

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“…Metode QFD memiliki tujuan untuk melakukan identifikasi terhadap pelanggan, menentukan kebutuhan konsumen, dan memenuhi keinginan pelanggan (Muthu & Moorthy, n.d.). Keinginan serta kebutuhan konsumen tersebut yang nantinya diterjemahkan menjadi sebuah rancangan produk dengan persyaratan teknis dan karakteristik kualitas yang menyesuaikan keinginan dan kebutuhan pelanggan dengan kemampuan perusahaan (Sharma & Khandait, 2016).…”

Section: Metode Penelitianunclassified

Perancangan Peningkatan Kualitas Layanan Internet Business PT. XYZ Menggunakan Metode Quality Function Deployment

Nisa

Rohayati²,

Kusmayanti³

2023

SLJIL

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XYZ merupakan perusahaan penyedia fasilitas media internet yang menyediakan sebuah layanan internet business untuk pelanggan dengan konsep business-to-business. Layanan internet business PT. XYZ menggunakan dedicated internet dengan kestabilan koneksi dan rasio bandwidth yang sama dalam waktu yang bersamaan. Pada tahun 2021, pendapatan tidak pernah mencapai target yang telah ditetapkan. Oleh karena itu, penelitian ini dilakukan untuk melakukanidentifikasi terhadap kelemahan yang dimiliki oleh layanan internet business sehingga dapat dirumuskan rekomendasi peningkatan kualitas. Rekomendasi peningkatan kualitas layanan dilakukan berdasarkan True Customer Needs yang disesuaikan dengan karakteristik teknis perusahaan menggunakan metode Quality Function Deployment (QFD). Peningkatan kualitas layanan internet business didasarkan pada tujuh True Customer Needs yang telah diperoleh dari pelanggan layanan internet business, yang kemudian pada QFD iterasi pertama (House of Quality) menghasilkan tujuh karakteristik teknis yang dikembangkan pada tahap selanjutnya. Tahap pengembangan konsep menghasilkan tiga konsep yang terdiri dari konsep efisiensi, inovasi, dan kombinasi. QFD iterasi dua (Part Deployment) menghasilkan 11 critical part yangdiprioritaskan dari 15 critical part.

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Section: Metode Penelitianunclassified

Perancangan Peningkatan Kualitas Layanan Internet Business PT. XYZ Menggunakan Metode Quality Function Deployment

Nisa

Rohayati²,

Kusmayanti³

2023

SLJIL

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“…As widely known, the difficulty in understanding and defining customer needs is one of the common problems of implementing QFD throughout the company. As reported by the study conducted by [33], about 70 percent of NPD failure cases, customer needs are not carefully considered and properly identified by development teams. Hundal & Kant [32] presented the QFD planning as a multi-criteria decision and has proposed a new Fuzzy approach to give priority to design needs known in QFD.…”

Section: Combination Of Qfd and Ahpmentioning

confidence: 99%

An Integrated of AHP–QFD Methodology For Poduct Design: A Review

Ginting¹,

Ishak²

2020

jitiuntar

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Many methods, rules, and techniques are used by some manufacturing companies to enhance product competitiveness by fulfilling customer needs and satisfaction possible by improving product design quality. Many researchers suggest a variety of design tools that were implemented early in the design process. Quality function deployment and Analytical hierarchy process methods are one of them. Some researchers have studied in-depth incorporating these two design techniques in product design and development by focusing on translating the consumers' desire into product design. This paper presents the review, investigates analysis, and discussion of some literature on the QFD combined AHP, which is used for product design, either re-designing existing products or designing new products. Several international journal articles have been selected, collected, and analyzed through several relevant scientific publications published in 2010-2016. An in-depth analysis has been carried out on this paper on the benefit, and drawbacks of the integration method on previous research. This paper provides suggestions based on the analysis of the development of the integration method. Hope this paper could be a reference for researchers and other manufacturing companies to implement QFD-AHP integration method in designing product

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Fuzzy Quality Function Deployment in Online Shopping Websites - Literature Review

Abstract: Abstract

Cited by 2 publications

References 36 publications

Perancangan Peningkatan Kualitas Layanan Internet Business PT. XYZ Menggunakan Metode Quality Function Deployment

Perancangan Peningkatan Kualitas Layanan Internet Business PT. XYZ Menggunakan Metode Quality Function Deployment

An Integrated of AHP–QFD Methodology For Poduct Design: A Review

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