2013
DOI: 10.1007/978-1-4471-5445-7_9
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Gamification: Analysis and Application

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Cited by 62 publications
(49 citation statements)
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“…Several approaches to evaluate a gamification design can be found in the literature. These range from quantitative to qualitative approaches [10,11,16,24,36] [7,10]. Several experts have highlighted that observing user behavior is more effective than interviewing, as users often have problems to describe experiences verbally [I7, I11, I18, I21].…”
Section: Discussionmentioning
confidence: 99%
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“…Several approaches to evaluate a gamification design can be found in the literature. These range from quantitative to qualitative approaches [10,11,16,24,36] [7,10]. Several experts have highlighted that observing user behavior is more effective than interviewing, as users often have problems to describe experiences verbally [I7, I11, I18, I21].…”
Section: Discussionmentioning
confidence: 99%
“…Further evaluation techniques can be found in the literature. An example is the use of a service quality model to measure the effectiveness of a gamification approach [11]. The surveyed experts stressed that in commissioned work the evaluation is often done in a lean manner or omitted altogether, since often no budget is set aside for the evaluation phase [I15-I17, I21, I22].…”
Section: Discussionmentioning
confidence: 99%
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