Gamification and Functional Prototyping to Support Motivation Towards Software Process Improvement

Ruiz, Mercedes; Trinidad, Manuel; Calderón, Alejandro

doi:10.1007/978-3-319-49094-6_58

Cited by 6 publications

(3 citation statements)

References 11 publications

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“…Several of these initiatives are related to educational games for requirements engineering [11]. In recent years, several initiatives in the field have been reported regarding the use of gamification in SPICE [5, 12], organisational change management initiatives within SPI [13] or specific tools to support the gamification process [14, 15].…”

Section: Introductionmentioning

confidence: 99%

Gamification for software process improvement: a practical approach

et al. 2019

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Gamification is a research field that is intended to increase motivation, so it is especially indicated in human capital intensive environments such as the software industry. Within Software Engineering, one of the main issues regarding software process improvement (SPI) is personnel motivation in specific SPI initiatives. These issues are stronger in small and medium software development companies where employees have to deal with the pressure of deadlines and occasional work overload. To address the adoption of SPI initiatives, the researchers implemented a defined gamification framework for deployment in SPI efforts in order to increase motivation among software workers and to enhance SPI results. The framework was rolled out in a small Spanish software development organisation, which is conducting internal SPI initiatives. To validate the effectiveness of the implemented framework, a controlled experiment was carried out in which an experimental group adopted SPI improvements using a gamification approach. The implementation results show that the application of the framework does not increase personnel motivation in SPI tasks although it contributes to enhancing the SPI tasks performance. This study discusses the limitations and recommendations to implement appropriately the SPI-gamification framework in the scope of small and medium software development companies.

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Section: Introductionmentioning

confidence: 99%

Gamification for software process improvement: a practical approach

et al. 2019

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“…Research by Ruiz et al [24] proposes the use of simulation‐based process functional prototyping as a tool to design and test SPI initiatives in a risk‐free environment together with gamification. This study introduced the design of a gamification strategy and described the tools built at the technical implementation of such a strategy.…”

Section: Gamification In Spimentioning

confidence: 99%

Introducing gamification to increase staff involvement and motivation when conducting SPI initiatives in small‐sized software enterprises

2019

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Small-sized software enterprises have tried for years to make major changes to improve the software development process and, consequently, the quality of their products. Many small companies are focusing their efforts on conducting software process improvement initiatives to mature their software processes and to deliver products on time and on budget. Nevertheless, these initiatives are not always successful because human factors are still difficult to control leading to a high failure rate due to a lack of involvement and motivation. Gamification can be used to motivate staff and increase participation and commitment to improve the chances of success when a software process improvement initiative is conducted in these companies. In this study, a gamification strategy was designed to add game-like elements into the GamiSPI tool for supporting software process improvement activities. Significant research has been carried out, but our approach aims to apply gamification in a distributed way by enabling employees from different enterprises to share information and knowledge, combine efforts, support communication, and collaborate with others towards common improvement goals. The effects of gamification were assessed using quantitative and qualitative methods to show that this strategy can increase the involvement, motivation, and ambition of the participating staff.

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“…The results of the framework's implementation that Herranz et al introduced in [58] highlighted that the model contributed to improve the performance of the software processes studied. In [69], the authors introduced a gamification and functional prototyping approach to support the motivation towards software process improvement and collected the most important outcomes of a pilot study performed for evaluating the proposal. In reference [63], García et al presented a gamification strategy to increase the involvement and motivation of the staffs in small-sized software enterprises in process improvement initiatives.…”

Section: Introductionmentioning

confidence: 99%

Gamification in IT Service Management: A Systematic Mapping Study

2021

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Despite the benefits of adopting IT Service Management (ITSM) reference models, such initiatives do not always produce the expected results. The research literature in this area concludes that motivation, engagement, skills, experience, performance and willingness to change of the personnel involved are among the critical factors for an effective ITSM implementation. Gamification has the capability to improve people’s motivation and engagement and to drive people’s behavior to meet the objectives set. Besides, gamification is widely used in learning systems for increasing students’ skills and competences. In the last years, many researchers have added gamification to their process improvement initiatives to increase the motivation and engagement of process participants and to address their behavior throughout the process. Thus, we consider that adopting gamification in ITSM processes can be an interesting area of study. In this paper, we conducted a systematic mapping study to analyze the actual state of research in the field of ITSM gamification and identify the key challenges that justify future research. The results of our study highlight the positive impact of adopting gamification in ITSM processes and that ITSM gamification is a novel an attractive research area with many action possibilities.

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Gamification and Functional Prototyping to Support Motivation Towards Software Process Improvement

Cited by 6 publications

References 11 publications

Gamification for software process improvement: a practical approach

Gamification for software process improvement: a practical approach

Introducing gamification to increase staff involvement and motivation when conducting SPI initiatives in small‐sized software enterprises

Gamification in IT Service Management: A Systematic Mapping Study

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