Gamification for Employee Training Platform in Banking Industries

Fauziyah, Ulfah; Kaburuan, Emil Robert; Wang, Gunawan; Aqsha,

doi:10.1109/icimtech.2019.8843750

Cited by 14 publications

(10 citation statements)

References 7 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In particular, research suggests serious games have been implemented successfully in industrial settings to track bugs 30 . In addition, Fauziyah et al 33 investigate the notion which participants who partake in learning through interactive approaches could be able to understand the documents aligned with the corporate objectives.…”

Section: Background and Related Workmentioning

confidence: 99%

Examining the training and education potential of the metaverse: Results from an empirical study of next generation SAFe training

Yılmaz

O'Farrell

Clarke

2023

J Software Evolu Process

View full text Add to dashboard Cite

Restrictions imposed by the COVID‐19 pandemic have forced many to seek alternative means of training and learning, which ended up with increasing investment in the notion of the metaverse. Metaverse is envisioned as the next iteration of the Internet in which the virtual and the real world are blended to materialize a highly immersive experience. Not surprisingly, perhaps, next‐generation training and education systems are concerned with methods to integrate themselves into metaverse environments. In particular, participants are looking for more interactive and flexible training while maintaining a degree of educational content and high quality for their training plans and interactive workflows. In this paper, we conducted research to explore the role of metaverse in employee training. To this end, we utilized a variant of PlaySAFe (i.e., a 3D game) to investigate its metaverse adoption and usage. A qualitative design was adopted, using semistructured interviews to explore practitioners' experiences using the new version of PlaySAFe. After having it played in an industrial setting, we interviewed a group of software practitioners to compare the actual and expected features. This research has explored the pros and cons of using the current technologies for the practical groundwork of SAFe training. Findings from this research suggest that the metaverse holds the potential to deliver improved practical alignment in training and education programs, but that at the present time, practitioners expect more metaverse compatible features.

show abstract

Section: Background and Related Workmentioning

confidence: 99%

Examining the training and education potential of the metaverse: Results from an empirical study of next generation SAFe training

Yılmaz

O'Farrell

Clarke

2023

J Software Evolu Process

View full text Add to dashboard Cite

show abstract

“…There are many studies in the literature that benefit from game-based learning approaches to increase both the level of knowledge and experience of the individuals working in several different domains such as psychology [16], military [17], education [18], sport [19], bug tracking [20], etc. To support this notion, Fauziyah et al [21] present the idea that participants who partake in learning through games digest more in-depth materials required by corporate objectives.…”

Section: Introductionmentioning

confidence: 99%

PlaySAFe: Results from a Virtual Reality Study Using Digital Game-Based Learning for SAFe Agile Software Development

O'Farrell

Yılmaz

Güleç

et al. 2021

Communications in Computer and Information Science

View full text Add to dashboard Cite

A common strategy to train software practitioners in agile frameworks is to have employees undertake classroom-based training. However, due to its nature, participants are lectured for a scheduled time-line with little necessity to interact. In particular, classroom-based training often might not provide substantial trainee interaction, which could result in apathy. To tackle this issue, we conducted empirical research to investigate the role of digital game-based learning (GBL) in employees' training on the Scaled Agile Framework (SAFe). To figure out whether gameplay was a preferable training method, PlaySAFe (i.e., a 3D game) was developed within the study's scope and tested with nine active SAFe practitioners from an industrial setting. Restrictions imposed by the COVID-19 pandemic have forced many to seek alternative means of teaching and learning. In particular, the findings obtained from the tests illustrate that PlaySAFe can be effectively used as a complementary tool that supports SAFe classroom-based training. This study has highlighted numerous benefits of GBL, such as allowing newcomers a quick and efficient means to learn and understand the practical groundwork of SAFe in advance of learning more theoretical concepts in conventional training.

show abstract

“…As ferramentas de gamifi cação utilizam recompensas individuais e/ou grupais para alcançar os objetivos propostos, sendo implementadas com sucesso em áreas como educação, saúde, serviços e aprendizado social (CORDERO-BRITO;MENA, 2018). Nesse sentido, o engajamento deve ser considerado como uma série de tempo, frequência, duração, viralidade e classifi cação combinada para formar um todo, e a importância de cada métrica deve ser defi nida em determinado sistema gamifi cado (FAUZIYAH et al, 2019).…”

Section: Introductionunclassified

Gamificação na área de Tecnologia da Informação de uma indústria metalomecânica: um estudo de caso

Miri

Santos²,

Matte

et al. 2021

Desenv

View full text Add to dashboard Cite

Gamificação é o uso das características dos jogos em atividades que não têm como foco o entretenimento. Fazem parte de uma ferramenta de gamificação a motivação e o engajamento, aspectos que podem ser explorados no ambiente de trabalho. Diante disso, o objetivo deste estudo consiste em analisar como a gamificação na área de Tecnologia da Informação (TI) de uma indústria metalomecânica promove a motivação e o engajamento no ambiente de trabalho. Para isso, adotou-se uma metodologia qualitativa e exploratória, com a aplicação de seis entrevistassemiestruturadas, além da coleta de documentos e da realização de um relatório de observação direta. Em seguida, empregou-se o software NVivo 11® na triangulação dos dados e análise de conteúdo. Os resultados evidenciam que as atividades eram realizadas de forma individual, o que incentivava a competitividade entre os colegas da área, e que a gamificação propiciou um resultado satisfatório na motivação e no engajamento dos funcionários no ambiente de trabalho. Conclui-se, assim, que a gestão da área de TI deve estar atenta ao aperfeiçoamento de regras, recompensas e feedbacks e que o desenvolvimento e a gestão da área podem buscar novas possibilidades de atividades e de uso dos elementos da gamificação.

show abstract

Gamification for Employee Training Platform in Banking Industries

Cited by 14 publications

References 7 publications

Examining the training and education potential of the metaverse: Results from an empirical study of next generation SAFe training

Examining the training and education potential of the metaverse: Results from an empirical study of next generation SAFe training

PlaySAFe: Results from a Virtual Reality Study Using Digital Game-Based Learning for SAFe Agile Software Development

Gamificação na área de Tecnologia da Informação de uma indústria metalomecânica: um estudo de caso

Contact Info

Product

Resources

About