Gender and E-Government Adoption in Spain

Moreno, Ramón Rufín; Molina, Cayetano Medina; Figueroa, Juan Carlos Sánchez; Moreno, Manuel Rey

doi:10.4018/jegr.2013070102

Cited by 15 publications

(3 citation statements)

References 95 publications

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“…• Information quality Abu-Shanab & Al-Azzam, 2012;Carter & Belanger, 2004;Carter & Weerakkkody, 2008;Emrah Kanat & Özkan, 2009;Hussein et al, 2011;Kumar et al, 2018;Kurfali et al, 2017;Lallmahomed et al, 2017;Li, 2021;Mansoori et al, 2018;Mensah & Adams, 2020;Ozkan & Kanat, 2011;Pappas et al, 2018;Rehman et al, 2012;Srivastava & Teo, 2009;Verkijika & De Wet, 2018;Wang & Lo, 2012;Zhang & Zhu, 2020;  Internal political self-efficacy (Hussein et al, 2011)  External political self-efficacy (Hussein et al, 2011) • Trust in intermediary (Al-Sobhi et al, 2012;Kumar et al, 2018;Weerakkkody et al, 2013) • Trust in e-Government services Karavasilis et al, 2016;Pappas et al, 2018; • Trust in e-Government organization • Trust in channels that provide e-government services • Trust (with no further conceptualization) (Abdel-Fattah, 2015;Alryalat et al, 2012;Carter & Weerakkkody, 2008;Emrah Kanat & Özkan, 2009;Moreno et al, 2013;Samuel et al, 2020;Deden Witarsyah et al, 2017; • Trust in technology/Internet (Al-Sobhi et al, 2012; • Trust in Internet technology (Srivastava & Teo, 2009) • Trust in technology (Gupta et al, 2017)  Trust in data storage and management  Trust in technical infrastructure • Trust of the system Schaupp et al, 2009) • Trustworthi...…”

Section: Appendix a Literature Review Process And Outcomementioning

confidence: 99%

Cross-country determinants of citizens' e-government reuse intention: empirical evidence from Kuwait and Poland

Mirkovski

Rouibah

Lowry

et al. 2023

ITP

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PurposeDespite the major information technology investments made by public institutions, the reuse of e-government services remains an issue as citizens hesitate to use e-government websites regularly. The purpose of this study is to investigate the cross-country determinants of e-government reuse intention by proposing a theoretical model that integrates constructs from (1) the Delone and McLean IS success model (i.e. system quality, service quality, information quality, perceived value and user satisfaction); (2) the trust and risk models (i.e. citizen trust, overall risk, time risk, privacy risk and psychological risks); and (3) Hofstede's cultural model (i.e. uncertainty avoidance, masculinity, individualism and cross-cultural trust and risk).Design/methodology/approachBased on data from interviews with 81 Kuwaiti citizens and surveys of 1,829 Kuwaiti and Polish citizens, this study conducted comprehensive, cross-cultural and comparative analyses of e-government reuse intention in a cross-country setting.FindingsThe results show that trust is positively associated with citizens' intention to reuse e-government services, whereas risk is negatively associated with citizens' perceived value. This study also found that masculinity–femininity and uncertainty avoidance are positively associated with the intention to reuse e-government services and that individualism–collectivism has no significant relationship with reuse intention. This study's findings have important implications for researchers and practitioners seeking to understand and improve e-government success in cross-country settings.Originality/valueThis study developed a parsimonious model of quality, trust, risk, culture and technology reuse that captures country-specific cultural contexts and enables us to conduct a comprehensive, cross-cultural and comparative analysis of e-government reuse intention in the cross-country setting of Kuwait and Poland.

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Section: Appendix a Literature Review Process And Outcomementioning

confidence: 99%

Cross-country determinants of citizens' e-government reuse intention: empirical evidence from Kuwait and Poland

Mirkovski

Rouibah

Lowry

et al. 2023

ITP

View full text Add to dashboard Cite

show abstract

“…However, there is a general understanding that e-government projects have been limited in dealing with the gender digital divide, especially in developing and rural areas (Al-Rababah & Abu-Shanab, 2010;Okunola et al, 2017). Countries that have rapidly adopted ICT can approach closing the divide (Choi & Park, 2013;Moreno et al, 2013) but even cities that adopt digital government are at risk of perpetuating inequalities if gender is not considered in how systems are designed (Nesti, 2019). Knowledge on the extent of the divide is also especially scarce for low-income countries (Brännström, 2012).…”

Section: Digital Government and Gendermentioning

confidence: 99%

Women and digital government in rural India: Extending TAM with user assisted service

Soni

Mitchell

2022

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Public service delivery is an essential component of e-governance initiatives but the digital divide limits citizens’ access to e-government services, especially in rural communities. The Digital India initiative launched Common Service Centers (CSCs) to mitigate the physical-digital divide issue. The privately operated local kiosks are meant to ensure easy access to digital government services in India’s remote pockets. Although the literature indicates that females generally have lower perceptions and adoption rates of digital government, existing studies commonly assume women directly interact with government websites. We know little about gender-specific experiences of digital government through the user assisted and privately operated local kiosks. This survey study utilizes the Technology Acceptance Model (TAM) to explore the gender-specific acceptance of public service through local kiosks in rural India. This paper argues that user-assisted kiosks help mitigate the gender digital divide by increasing the usefulness and ease of use of e-government, which improves rural women’s acceptance and use of digital government services. This field research brings insights from the developing world while recording women’s voices from underserved communities.

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“…Process designs of these initiatives must ensure that the citizens are at ease to make use of these applications. This can result in improvement of trust and promotion of transparency in services, making it more efficient in service relationships (Moreno et al , 2013).…”

Section: Literature Reviewmentioning

confidence: 99%

Transparency and effective e-Governance: a case of telecentres in the Indian State of Karnataka

Iyer

Rao²

2017

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Purpose It is the responsibility of any government to ensure efficient, transparent and reliable services to the common man through telecentres. The purpose of this study is to take into account the influence of people and process on transparency that leads to effective e-governance. Design/methodology/approach This study involved collecting data through questionnaire method from 400 citizens who visited the telecentres. Data were analysed by conducting chi-square test and independent sample t-test, and it was found that there exists significant influence of location on transparency. Findings The current study reiterates the fact from literature that transparency in transactions enables effective e-governance. Beneficiaries perceive that people and processes have influence on transparency. Research limitations/implications The research adds up to the literature in establishing that there exist differentials among the rural and urban population with respect to transparency. Results could be skewed, as there could be an impact of population density across urban and rural areas. Practical implications This study brings out a framework and an action plan for the government to implement and ensure transparency in processes leading to effective e-governance. Social implications The action plan ensures transparency in service delivery leading to effective e-governance. Increased transparency empowers citizens with increased trustworthiness towards services delivered through telecentres. Originality/value This paper fulfils the need for an action plan to assure citizens to use deliveries through telecentres with better transparency. The aspect of transparency is not being studied in the present context of service delivery by the government authorities in India. Moreover, the influence of transparency on e-governance is also under-explored.

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Gender and E-Government Adoption in Spain

Cited by 15 publications

References 95 publications

Cross-country determinants of citizens' e-government reuse intention: empirical evidence from Kuwait and Poland

Cross-country determinants of citizens' e-government reuse intention: empirical evidence from Kuwait and Poland

Women and digital government in rural India: Extending TAM with user assisted service

Transparency and effective e-Governance: a case of telecentres in the Indian State of Karnataka

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