Gender and Emotional Labor in Public Organizations: An Empirical Examination of the Link to Performance

Meier, Kenneth J.; Mastracci, Sharon H.; Wilson, Kristin Bailey

doi:10.1111/j.1540-6210.2006.00657.x

Cited by 150 publications

(141 citation statements)

References 38 publications

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“…Previous research (Meier, Mastracci & Wilson 2006;Pierce, 1995) has found that display rules in organisations, that is the organisational expectations regarding the kind of emotions employees ought to express and suppress during interpersonal interactions in the workplace (Rafaeli & Sutton, 1987), can differ for males and females. The reported differences in emotional labour levels between the full-time and part-time university lecturers, was not significant.…”

Section: Discussionmentioning

confidence: 99%

Emotional Labour in University Lecturers: Considerations for Higher Education Institutions

Berry¹,

Cassidy²

2013

JCT

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Emotional labour is a state that exists when there is a discrepancy between the emotional demeanour that an individual displays and the genuinely felt emotions that would be inappropriate to display (Mann 1999b).The study examined levels of emotional labour in university lecturers and compared these data to other occupations. Employing a mixed methods design, a sample of 61 university lecturers participated in the study. Emotional labour was measured using Mann's Emotional Requirements Inventory (MERI). Results showed that university lecturers reported significantly higher levels of emotional labour than other occupations including mental health nurses and a mix of frontline and back office employees. Age and length of service were found to be significant factors for emotional labour in university lecturers. Qualitative findings identified the main themes as increased workloads, eroding job autonomy, uncertainty about the future and job satisfaction. Based on findings from the study, a conceptual model of emotional labour in higher education was proposed, the Higher Education Emotional Labour Model (HEEL). Implications for university senior management in recognising the high levels of emotional labour levels were considered. Further suggested research directions considered include work to determine the frequency of emotional labour in university lecturers, testing the validity of the proposed Higher Education Emotional Labour Model and investigating the job role characteristics of a university lecturer.

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Section: Discussionmentioning

confidence: 99%

Emotional Labour in University Lecturers: Considerations for Higher Education Institutions

Berry¹,

Cassidy²

2013

JCT

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“…Management scholars have linked emotions with several organizational variables, such as job performance, the quality of interpersonal relations, and the success of strategic judgment (Huy, 1999). In a similar vein, Public Administration literature has long emphasized the importance of emotions within public organizations (Brewer and Selden, 1998;Berman and West, 2008;Meier et al, 2006 …”

Section: Honesty-humility Emotionality and Agreeablenessmentioning

confidence: 99%

Public Sector Motivationad fonts: Personality Traits as Antecedents of the Motivation to Serve the Public Interest

Witteloostuijn

Estève

Boyne

2016

JOPART

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Public Service Motivation (PSM) is a topic that has generated considerable interest among Public Administration scholars. Research on PSM has mainly focused on either defining what PSM is and how this construct can be measured, or on testing how PSM affects individual and organizational variables. However, very little is known about how the motivation to serve the public interest is influenced by personality. We evaluate the psychological antecedents of PSM by distinguishing two classes of motives behind PSM: affective versus non-affective motives. Our analysis of data from responses to two independent questionnaires by 320 undergraduate students reveals that PSM is strongly influenced by core personality traits. Our results suggest that affective motives

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“…While much of the research has centered on the private service sector, there is also research on emotional labor in the provision of public services (Ogbonna & Harris, 2004;Robson & Bailey, 2009;Smith, 1992), and recent years have seen the emergence of studies with an explicit focus on emotional labor from the perspective of public administration (Guy and Newman, 2004;Guy, Newman & Mastracci, 2008;Hsieh, 2012;Hsieh & Guy, 2009;Hsieh, Jin & Guy, 2012;Hsieh, Yang & Fu, 2011;Jin & Guy, 2009;Mastracci, Newman & Guy, 2006;Meier, Mastracci & Wilson, 2006). Emotional labor scales have been applied to a range of public service providers, including child protection workers, corrections officials, and 911 call takers (Guy et al, 2008), a social service nonprofit (Hsieh & Guy, 2009), and workers handling complaints in the Florida Division of Consumer Services (Jin & Guy, 2009), as well as combinations of public service workers (Hsieh, 2012).…”

Section: Emotional Labor In Korean Local Government: Testing the Consmentioning

confidence: 99%

Emotional Labor in Korean Local Government: Testing the Consequences of Situational Factors and Emotional Dissonance

Wilding

Chae²,

Jang

2014

Public Performance & Management Review

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Strong foundations for the study of emotional labor in public administration have been laid in recent years. A number of studies have operationalized emotional labor scales which have measured factors including emotion work, personal efficacy, type of acting, and positive/negative display rules. Still, less is known about how public employees are affected by the frequency, attentiveness and variety of emotional display, and emotional dissonance.The present study tests the consequences of these factors on job stress, burnout, and job satisfaction through the analysis of survey responses from local government employees in South Korea. The results reveal attentiveness, variety, and dissonance to impact the dependent variables in different ways, which suggests that future studies of emotional labor in public administration should consider these factors.

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Gender and Emotional Labor in Public Organizations: An Empirical Examination of the Link to Performance

Cited by 150 publications

References 38 publications

Emotional Labour in University Lecturers: Considerations for Higher Education Institutions

Emotional Labour in University Lecturers: Considerations for Higher Education Institutions

Public Sector Motivationad fonts: Personality Traits as Antecedents of the Motivation to Serve the Public Interest

Emotional Labor in Korean Local Government: Testing the Consequences of Situational Factors and Emotional Dissonance

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