Gender and Patient Satisfaction with Primary Care: Tuning in to Women in Quality Measurement

Weisman, Carol S.; Rich, Deborah E.; Rogers, Juliet L.; Crawford, Karen G.; Grayson, Carla E.; Henderson, Jillian T.

doi:10.1089/15246090050118189

Cited by 67 publications

(52 citation statements)

References 12 publications

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“…These findings correspond with other results indicating that patients with emergency admissions report lower scores for quality of care and satisfaction than do patients with planned admissions [21] and patient's perception of condition, patient satisfaction, and nurse caring were predictors of intent to return [22]. The satisfaction of female patients depends on whether they receive the continual care of medical personnel [23]; therefore, enhancing nurses' caring behaviors toward patients can positively affect female patient satisfaction. In this study, female patients rated nurse caring behaviors higher and reported greater satisfaction than did male patients.…”

Section: Discussionsupporting

confidence: 86%

Effects of a Care Workshop on Caring Behaviors as Measured by Patients and Patient Satisfaction

Chan¹,

Chu²,

Yen³

et al. 2015

OJN

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Caring is a central focus of nursing, and patient satisfaction is a critical indicator of nursing care quality. The aim of this study was to determine the effects that a care workshop exerted on nurse caring behaviors as perceived by patients and reflected by patient satisfaction. A quasi-experimental, pretest-posttest design without a control group was applied. The intervention consisted of several facets: 1) formal educational sessions twice a week for six weeks, 2) an angel-master mentorship activity, and 3) posts of exemplary caring behavior and stories. A demographic questionnaire, the Modified Nurse Caring Behaviors Inventory, and the Hartford Hospital Satisfaction Survey were used in this study. Descriptive statistics were analyzed to evaluate participant demographic characteristics. Paired t tests were used to determine the effects of a care workshop on nurse caring behaviors as perceived by patients and reflected by patient satisfaction. Of the 236 patients enrolled, 49.6% were women and 57.2% were admitted to medical-surgical units. Female patients rated nurse caring behaviors higher and reported greater patient satisfaction than did male patients on the pretest (p < 0.05) and 6-week posttest (p < 0.01). Patient with medical-surgical admissions rated nurse caring behaviors higher and reported greater patient satisfaction than patients with emergency admissions did on the pretest and 6-week posttest (p < 0.01). Nurse caring behaviors and patient satisfaction were positively correlated on the pretest (p < 0.05) and 6-week posttest (p < 0.01). Patient satisfaction scores increased after the intervention compared with the pretest scores (p = 0.000). Caring educational programs for nurses are commonly regarded to be an essential strategy for promoting care knowledge and practice and improving patient satisfaction. According to the favorable results of this study, care workshops must be pro-* Corresponding author.H.-S. Chan et al. 90vides to nurses in other units or hospitals in future studies.

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Section: Discussionsupporting

confidence: 86%

Effects of a Care Workshop on Caring Behaviors as Measured by Patients and Patient Satisfaction

Chan¹,

Chu²,

Yen³

et al. 2015

OJN

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“…Gender might affect the level of medical care satisfaction but evidence for gender differences satisfaction levels is mixed [18]. Some studies report an evidence that men are less satisfied with the received medical care than women [19], and some report that women are more dissatisfied from medical care than men [20].…”

Section: Discussionmentioning

confidence: 99%

Satisfaction of Supplementary Insurance and Medical Services during Trips in War Survivors and their Families

Soroush

Mousavi

Maftoon

et al. 2016

ijtmgh

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Introduction: During trips the imposed costs are aggravated due to time and financial limits, not being familiar with treatment centers that are covered by the insurances and charges for accommodation. Insurance, especially supplementary treatment services insurance can be an appropriate solution to decrease these costs. These kinds of insurances cover a range of services including outpatient services to hospitalization and even sometimes unlimited services. The purpose of this study was to evaluate the satisfaction of war survivors and their families under the cover of supplementary insurance from medical care during trips. Methods: This study was cross -sectional descriptive. The size of studied population was 77 people from war survivors and their families who were assessed by a provided questionnaire in 2015. The including criteria was war survivors and their families under the cover of Veterans and Martyrs Affair Foundation (VMAF) and supplementary insurance war survivors. The prepared questionnaire included two sections; the first section was included the personal indications and the second section included satisfaction evaluations. Results: The prevalence of using medical care during trips in war survivors and their families was 2.72% and using medical care with supplemental insurance in trips was 1.5%. The obtained results from the questionnaires revealed that the highest satisfaction on medical care services and its distance belongs to the veterans' families with the mean of 4.57and 4.27, respectively. In the subject of taking back the costs, martyrs' families were the least satisfied with the mean of 2.17. A significant relationship was found between sex and distance of the medical care services in trips (p=0.046). Men had more satisfaction compared to women. Finally it can be mentioned that there was not a significant relationship between client group and distance of medical care services during trips (p=0.067). Conclusion: According to the results, affording the costs and paying them back by the insurance company needs modifications.

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“…The determinants of satisfaction with services have been shown to differ between the sexes, and men and women may give different preferences to different aspects of quality of care [41,42]. Findings like these may explain differences in the numbers of complaints and call for gender-specific adjustments in quality management programmes.…”

Section: Women Do Not Simply Complain Morementioning

confidence: 99%

Gender equity in health care in Sweden—Minor improvements since the 1990s

et al. 2006

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Gender and Patient Satisfaction with Primary Care: Tuning in to Women in Quality Measurement

Cited by 67 publications

References 12 publications

Effects of a Care Workshop on Caring Behaviors as Measured by Patients and Patient Satisfaction

Effects of a Care Workshop on Caring Behaviors as Measured by Patients and Patient Satisfaction

Satisfaction of Supplementary Insurance and Medical Services during Trips in War Survivors and their Families

Gender equity in health care in Sweden—Minor improvements since the 1990s

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