Generic Project Definitions for Improvement of Health Care Delivery

Abstract

Generic project definitions for improvement of health care delivery: A case-base approach Niemeijer, G.C.; Does, R.J.M.M.; de Mast, J.; Trip, A.; van den Heuvel, J. General rightsIt is not permitted to download or to forward/distribute the text or part of it without the consent of the author(s) and/or copyright holder(s), other than for strictly personal, individual use, unless the work is under an open content license (like Creative Commons). Disclaimer/Complaints regulationsIf you believe that digital publication of certain material infringes any of your rights or (privacy) interests, please let the Library know, stating your reasons. In case of a legitimate complaint, the Library will make the material inaccessible and/or remove it from the website. Please Ask the Library: http://uba.uva.nl/en/contact, or a letter to: Library of the University of Amsterdam, Secretariat, Singel 425, 1012 WP Amsterdam, The Netherlands. You will be contacted as soon as possible.

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“…An aid to translating project goals into measurable CTQs is the CTQ flowdown. An article by Niemeijer et al (2011) studied 271 improvement projects in health care organizations in The Netherlands, clustering the CTQs of projects with similar goals to arrive at nine generic CTQ flowdowns. Their method can help project leaders in the Define and Measure stages to define appropriate CTQs.…”