“…The important point addressed under productivity in this study is the capability of a librarian to provide, in the best way possible, the final services the libraries intend to deliver through collecting, developing, organizing and providing various information. Productivity is dependent on various components, such as organizational structure, information resources, punctuality in delivering quality services, customer satisfaction, strategic location and human resources (Fourie and Fourie, 2013). Human resources is considered as the most essential component, as it embraces all the other components.…”