2017
DOI: 10.1016/j.dss.2016.09.019
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Getting value from Business Intelligence systems: A review and research agenda

Abstract: Much of the research on Business Intelligence (BI) has examined the ability of BI systems to help organizations address challenges and opportunities. However, the literature is fragmented and lacks an overarching framework to integrate findings and systematically guide research. Moreover, researchers and practitioners continue to question the value of BI systems. This study reviews and synthesizes empirical Information System (IS) studies to learn what we know, how well we know, and what we need to know about … Show more

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Cited by 219 publications
(200 citation statements)
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References 145 publications
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“…Decision makers in companies are becoming more and more reliant on computer support and are using various decision support systems (DSS) to help them make better datadriven decisions [1], [2]. Business Intelligence (BI) is today a well-known umbrella term for IT-based decision support, covering various technological tools and organizational activities.…”
Section: Introductionmentioning
confidence: 99%
“…Decision makers in companies are becoming more and more reliant on computer support and are using various decision support systems (DSS) to help them make better datadriven decisions [1], [2]. Business Intelligence (BI) is today a well-known umbrella term for IT-based decision support, covering various technological tools and organizational activities.…”
Section: Introductionmentioning
confidence: 99%
“…Having a place refers to an individual need to have a safe and recognized place to claim an identity or influence. Having a place in an organization can be directly related to how BI users tend to create their own environment to work and produce insights, like data sandboxes for analysis, reports for knowledge sharing and BI use profiles for reputation building [50].…”
Section: Having a Placementioning
confidence: 99%
“…Business intelligence (BI) and business analytics (BA) are sometimes used interchangeably, but there are distinctions between them. The term business intelligence usually refers to collecting business data for business reporting, and online analytical processing (Trieu 2017). Business analytics, on the other hand, refers to statistical and quantitative tools for explanatory and predictive modelling.…”
Section: Business Intelligence Systemsmentioning
confidence: 99%