Go cashless! Determinants of continuance intention to use E-wallet apps: A hybrid approach using PLS-SEM and fsQCA

Abbasi, Ghazanfar Ali; Sandran, Thiviya; Ganesan, Yuvaraj; Iranmanesh, Mohammad

doi:10.1016/j.techsoc.2022.101937

Cited by 79 publications

(44 citation statements)

References 109 publications

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“…A total of 60 questionnaires were distributed to assess the reliability and validity of the instrument. Internal consistency reliabilities (based on Cronbach’s alphas) ranged from 0.731 to 0.866 (Abbasi et al , 2022). According to Nawi et al (2020), in the pilot study, reliability results equal to or greater than 0.60 are acceptable.…”

Section: Methodsmentioning

confidence: 99%

“…Recently PLS-SEM has flourished among social scientists (Hair et al, 2019b), and many scholars have used it in multidiscipline, e.g., hospitality and tourism (Flavi an et al, 2019), educational studies (Esawe et al, 2022). Moreover, it is now being used for quantitative study in Fintech (Abbasi et al, 2022;Esawe, 2022a) due to its ability to test complex models and reflective measurement (Henseler, 2018) and neither normally distributional assumptions nor requires large samples, as PLS-SEM incorporates both explanation and prediction (Hair et al, 2017). PLS-SEM is a two-stage approach: in the first stage, the outer model (measurement model) measures the reliability and validity, whereas, in the second stage, the inner model (structural model) tests the strength of the relationship between the constructs (Hair et al, 2019b(Hair et al, , 2019a.…”

Section: Mobile E-wallet Consumers' Intentionsmentioning

confidence: 99%

“…According to Teng and Khong (2021), there are many models used by previous studies, the most famous of which are technology acceptance model (TAM) (Abbasi et al , 2022; Trajuddin et al , 2021) and unified theory of acceptance and use of technology (UTAUT; Moorthy et al , 2021). Moreover, prior studies have integrated TAM and UTAUT (Yang et al , 2021).…”

Section: Introductionmentioning

confidence: 99%

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Understanding mobile e-wallet consumers’ intentions and user behavior

Esawe

2022

SJME

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Purpose This study aims to investigate the factors that influence behavioral intention (BI) and usage of e-wallets by extending the unified theory of acceptance and use of technology (UTAUT) with constructs, namely, mobile self-efficacy, perceived enjoyment and satisfaction. Design/methodology/approach This quantitative study used partial least squares structural equation modeling on a sample of 576 mobile e-wallet users surveyed online. Findings The key findings indicate that the model can explain 58.8% of the variance in behavioral intention and 53.8% in usage. Moreover, mobile self-efficacy has a significant influence on perceived enjoyment. Perceived enjoyment significantly affects satisfaction, effort expectancy and performance expectancy. Furthermore, effort expectancy significantly influences customer satisfaction in contrast to performance expectancy. In addition, although performance expectancy, social influence and satisfaction significantly impact consumers’ behavioral intention, effort expectancy and facilitating conditions condition have an insignificant influence on consumers’ behavioral intention. E-wallet stakeholders can use the findings of this study to make strategic decisions regarding the e-wallet ecosystem. Originality/value Although previous studies have independently addressed the impact of mobile self-efficacy, perceived enjoyment and satisfaction on consumers’ behavioral intention and usage behavior, the expanded framework with the possible relationships proposed in this study has never been adequately studied in previous research in the context of e-wallets in developing countries based on an empirical analysis. This study represents one of the first attempts to improve the UTAUT by empirically analyzing these relationships.

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Section: Methodsmentioning

confidence: 99%

Section: Mobile E-wallet Consumers' Intentionsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Understanding mobile e-wallet consumers’ intentions and user behavior

Esawe

2022

SJME

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“…Many empirical studies using IS success model have found system quality as the most critical element that every organization should consider as it leads to higher value creation within the system (Abbasi et al, 2022). Ali (2016) supported that system quality has a positive impact on travellers' satisfaction.…”

Section: System Qualitymentioning

confidence: 97%

“…To address the above-mentioned gap, we employed the information success (IS) success model, which has illustrated high exploratory power in explaining continuance behaviour (Abbasi et al, 2022;Yang, 2021), in the conjunction with Expectancy and Disconfirmation model to understand the impacts of system quality and e-system service on retail Apps users' satisfaction and continuance intention behaviour. This study investigated the determinants of continuance usage intention instead of actual continued usage due to four reasons.…”

Section: Introductionmentioning

confidence: 99%

Modelling services continuance intention: evidence from apps stores

Rezaei

Naser

et al. 2022

APJBA

Self Cite

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PurposeThe objective of this study is to examine the drivers of retail apps satisfaction and continuance intention. An integrative theoretical framework was developed based on the IS success model, E-S-QUAL and expectancy and disconfirmation model to explain retail apps users’ satisfaction and continuance intention.Design/methodology/approachA total of 359 useable data were collected from the targeted Malaysian respondents who had experience in using retail apps services. Data were analysed using the partial least squares technique.FindingsThe results indicate that system quality and e-service quality positively influence retail apps usage satisfaction and have positive direct and indirect effects through satisfaction on continuance intention. The price level has a negative effect on retail apps usage satisfaction. Even though price level has no direct effect on continuance intention to use retail apps, it has an indirect effect on continuance intention through satisfaction.Originality/valueAlthough the success of a marketing channel mainly depends on its continuance usage rather than first-time usage, few studies have paid attention to retail apps services. This study contributes to the advancement of knowledge on retail apps by explaining the roles of system quality, e-service quality and price level on retail apps satisfaction and continuance intention. Interestingly, the findings of multi-group analysis imply that female Gen Y app users are more satisfied than males while such differences do not impact their continuance intention to use the retail apps. The findings also suggested that frequency of using apps has no relevance to retail apps user satisfaction, but highly relevant to their continuance intention to use retail Apps services.

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Analytical Study of Fin‐Tech in Banking

Kamboj,

Sharma

2023

Fintech and Cryptocurrency

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Go cashless! Determinants of continuance intention to use E-wallet apps: A hybrid approach using PLS-SEM and fsQCA

Cited by 79 publications

References 109 publications

Understanding mobile e-wallet consumers’ intentions and user behavior

Understanding mobile e-wallet consumers’ intentions and user behavior

Modelling services continuance intention: evidence from apps stores

Analytical Study of Fin‐Tech in Banking

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