Go digital: can the money-gift function promote the use of e-wallet apps?

Abstract

PurposeOne of the impacts of the COVID-19 pandemic is that using an e-wallet – a contactless process – rather than a payment terminal is an intuitively safer option. This study is grounded in cognitive absorption theory and investigates how the use of the money-gift function influences the intention to continue using an e-wallet app.Design/methodology/approachUsing a cross-sectional approach, a structured questionnaire was designed and distributed to the target respondents in Malaysia through social media platforms. The data were collected with purposive sampling and a total of 350 eligible responses were analyzed with partial least square structural equation modeling (PLS-SEM).FindingsCognitive absorption significantly influenced the perceptions of e-wallet apps (perceived ease of use and perceived usefulness). The intention to continue using an e-wallet app was positively predicted by attitude and subjective well-being. Furthermore, this study found that the path between attitude and the intention to continue use was mediated by subjective well-being, whereas perceived security moderated the path between cognitive absorption and perceptions of an e-wallet app.Practical implicationsThe results offer much-needed broad guidance for e-wallet service providers. In particular, the findings reveal how implementing money-gift functions promotes various positive outcomes that influence the intention to continue using an e-wallet app.Originality/valuePrevious research on e-wallets considered only the basic characteristics of an e-wallet app when studying continuous usage. Few studies have empirically examined the innovative function of money gifts. Therefore, this study is among the first to offer empirical insights into how immersion and cognitive interaction with the money-gift function can influence user perceptions and behavior toward e-wallet apps.

Determination Of Generation Z's Intention In Using E-Wallet For Payment Transactions

“…This is also related to inadequate digital literacy of respondents. Supposedly, when Generation Z realizes the benefits of using e-wallet for their daily needs, a positive attitude will form towards it (Lim et al, 2021). In contrast to the results of research conducted by Yoon et al (2020) dan Yan et al (2021) which shows that the ease of use of e-wallet applications has a positive effect on user's intentions to use the application.…”

The impact of perceived risk of online takeout packaging and the moderating role of educational level

“…The TPB prescribes that attitude, subjective norms, and PBC are the main variables that determine behavioral intention. The more positive one’s attitude, subjective norms, and PBC, the greater his/her behavioral intention (Ajzen, 1991 ; Lim et al, 2022 ). Attitude is the evaluation of an individual’s likes or dislikes towards performing a specific behavior; subjective norms refer to the social pressure perceived by an individual, reflecting the influence of others on his/her decision-making; and PBC is an individual’s perception of the difficulty of performing a specific behavior, which represents his/her awareness of the behavior that promotes or hinders its performance.…”

“…Therefore, the TPB provides a reliable framework for studying the influencing factors of online takeout intention. Nonetheless, research needs to combine the antecedents of the TPB with other theories to comprehensively reveal the factors driving individual behavior (Ajzen, 1991 ; Lim et al, 2022 ). Taking the perceived risk of online takeout packaging as an antecedent of the TPB, this paper explains the purchase intention of online takeout from the perspective of environmental protection, thereby enriching and supplementing the study of TPB from the perspective of sustainable consumption.…”

Go Cashless: A Proposed Conceptual Framework for e-Wallet Acceptance

“…Prior studies have shown that perceived usefulness is a powerful predictor of customer behavior intention and acceptability (Aji et al, 2020;Ardiansah et al, 2020;Tun-Pin et al, 2019;Vincent & Sengupta, 2019). In the digital world, infrastructure supports the information distribution system, increasing the acceptability of technology (He et al, 2018), especially in e-wallet acceptance (Lim et al, 2022;Yang et al, 2021). Briefly, it is a user's cognitive expectation of how well the system will function.…”

“…Further, ATT is expected to be a mediator between SC and acceptance. The study by (Lim et al, 2022) proved that SC has a positive impact on ATT because the more secure the users feel about the technology, the higher the satisfaction will be due to the positive attitude to accept the e-wallet. Persistent with this view, Yang et al (2021); Latupeirissa et al (2020) disclosed a positive effect of TR on ATT to use the e-wallet.…”