Going back to the roots of W.A. Shewhart (and further) and introduction of a new CPD cycle

Saier, Martin

doi:10.1108/ijmpb-11-2015-0111

Cited by 11 publications

(9 citation statements)

References 41 publications

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“…These vital few priorities are generally referred to as "Hoshins" (Pham et al, 2012). It translates the long-term strategies into short-term working levels utilising macro-level, medium-level and higher-level planning horizons (Saier, 2017).…”

Section: Alignment Of Dfss With Organisational Strategymentioning

confidence: 99%

Ten commandments for successful implementation of Design for Six Sigma

Gijo

Bhat²,

Antony

et al. 2021

TQM

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PurposeThis article aims to provide Design for Six Sigma (DFSS) practitioners, researchers and academicians with Ten Commandments to successfully deploy projects.Design/methodology/approachThe commandments are the brainchild of four authors' experience and expertise for more than 15 years of DFSS deployment in the spectrum of fields as a consultant, researcher, academic and Master Black Belt in Six Sigma and general quality management and engineering disciplines. Thus ascertained commandments were validated and classified through the “Delphi Study” to ensure its applicability.FindingsThe Ten Commandments from authors' perspective include: alignment of DFSS with organisational strategy; top management support and involvement; listening to the voice of the customers (VOC); effective training programme for right project teams; project selection and prioritisation; linking DFSS with ISO international standards; linking DFSS with organisational learning and innovation; linking DFSS with the 4th Industrial Revolution; effective use of DFSS methodology and the integrated tools within the methodology and reward and recognition schemes.Research limitations/implicationsThe commandments presented in this article are the authors' personal experience in different industrial scenarios and settings and demographical locations. The authors are planning to conduct a longitudinal survey to understand further insights of these commandments with the input of several DFSS Black Belts and Master Black Belts, academicians and leading researchers from various countries.Originality/valueAll the organisation's stakeholders can use this article as general guidelines to ensure effective deployment of the DFSS approach.

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Section: Alignment Of Dfss With Organisational Strategymentioning

confidence: 99%

Ten commandments for successful implementation of Design for Six Sigma

Gijo

Bhat²,

Antony

et al. 2021

TQM

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show abstract

“…plan-do-check-act-[repeat]) (Summers, 2018). The PDCA cycle builds an incremental part of a continuous improvement process that aims at improving the overall quality standards (Saier, 2017). First, we establish some process (plan), then the process is executed (do), after which outcomes are measured (check).…”

Section: The Iso Seriesmentioning

confidence: 99%

An evaluation of documentation requirements for ISO 9001 compliance in scrum projects

Mathrani

Wickramasinghe

Jayamaha

2021

TQM

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PurposeQuality management standards (e.g. ISO 9001) lead to process conformance in the realization of quality goods and services; however, they can be rather document intensive. This paper investigates documentation practices used for aligning “light-weight” Scrum methods with ISO 9001 in a leading healthcare software firm.Design/methodology/approachThe authors investigated how “light-weight” Scrum approaches fit with organizational documentation practices for ISO 9001 compliance in one leading healthcare software development firm. Three investigative rounds were conducted with software professionals having different Scrum roles to understand their challenges in maintaining process documentation with Scrum methods.FindingsISO standards stipulate certain mandatory documentation as evidence that certain pre-defined processes are followed in the build-up of quality goods and services. However, this may result in “heavy-weight” document driven approaches that interfere with “light-weight” Scrum methods. Case study findings reveal tensions faced by software professionals in maintaining the ISO 9001 documentation. That is, while some level of documentation is considered useful, software professionals consider certain other documentation tasks to be excessive and cumbersome. Further, many operational documents were written retrospectively for administrative compliance, leading to reduced, incomplete and ambiguous descriptions.Practical implicationsThe study provides much value for practitioners in adapting their documentation with ongoing operational processes. Further, the critique on current ISO 9001 implementations in Agile environments has implications for future documentation practice.Originality/valueThe empirically drawn findings showcase some of the challenges in maintaining ISO 9001 documentation within Scrum projects. The study has contributed to both theory and practice in relation to the co-existence of ISO drawn standards with Agile approaches used for software development.

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“…The PDCA cycle, in literature also known as the Deming cycle, is an four-step method of continual improvement of products, services or processes [13]. The stages of the PDCA cycle are interpreted as follows [14]: -Do-what has been planned, should be implemented according to intentions; very important it to remember about collecting data that may be useful for further steps; -Check-the effects should be controlled if the expectations were accomplished; achieve results should be examined; -Act-new standards for the organization should be enacted as the adoption of successful methods. The key point about the PDCA cycle is that the circle goes round and round as the continuous improvement are the basis of the Deming wheel.…”

Section: The Swot-tows Analysis As a Tool Of The Pdca Cycle-theoreticmentioning

confidence: 99%

“…The number of interactions 74 Weighted average number of interactions 14,35 Weighted average number of interactions 14,9…”

Section: Agressive Strategy Conservative Strategymentioning

confidence: 99%

The SWOT-TOWS analysis as a tool of the PDCA cycle in improving the quality of the postal service

Kowalik¹

2020

J Educ Health Sport

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The purpose of the study is the practical application of the SWOT-TOWS analysis as a PDCA cycle in improving the quality of postal services. The first part of the article contains a review of the literature on the issues of service quality in relation to postal services and the characteristics of the selected tool-the PDCA cycle. Then, the results of the research have been presented, i.e. the SWOT-TOWS analysis of the chosen postal operator and its importance in the PDCA cycle to improve the quality of postal services. The analysis has showed that the chosen operator should adopt a conservative operating strategy which means the need to minimize threats by using strengths. In view of these data, actions should be taken to improve the quality of services with particular emphasis on digital postal services.

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Going back to the roots of W.A. Shewhart (and further) and introduction of a new CPD cycle

Cited by 11 publications

References 41 publications

Ten commandments for successful implementation of Design for Six Sigma

Ten commandments for successful implementation of Design for Six Sigma

An evaluation of documentation requirements for ISO 9001 compliance in scrum projects

The SWOT-TOWS analysis as a tool of the PDCA cycle in improving the quality of the postal service

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