“…53, 62, 70 Participants reported a lack of information-sharing by staff. 16, 18, 25, 26, 33, 46, 55, 61, 62, 68, 71–74 Lack of involvement in decision-making processes was viewed as highly distressing, impacting personal autonomy and inherently limiting the therapeutic nature of inpatient care. 18, 19, 24, 27, 30, 33, 36, 46, 49, 57, 68, 71, 75–77 Extrapolating from this, adverse experience emerged from an incongruence between the expectations or beliefs of the staff and those of patients, 32, 36, 50, 78–82 a phenomenon described as a battle of expectation versus disappointment.…”