Governance, Public Service Delivery and Trust in Government

Abstract

Several studies in the past show that the work done by the incumbent government helps the ruling party to get re-elected. However, most of these studies focus on re-election and do not look at the impact assessment of governance on trust in government, which is a precursor of re-election. To fill this gap, this article explores whether perceptions of good governance lead to trust in government. The results support the view that governance at the state level leads to a higher trust with the state government. Of all the variables used to measure governance as access, benefitting from welfare schemes had the maximum impact on trust. Other governance measures like availing public services and citizens’ interaction with the state too had a positive relationship with trust in the state government. Furthermore, having the same government at the centre and the state, strengthened one’s trust in the state government.

Influence of the Administrative Services Quality on the Public Satisfaction in the Land Certificate Program at the National Land Agency (BPN) of Tangerang City

“…According Sugiyono [1] in quantitative research, data analysis techniques are activities after data has been collected from all respondents or other data sources. The data analysis activities are as follows: a. Grouping data by variable and respondent type, b.…”

“…Multiple regression to solve a regression analysis that creates a relationship between two or more independent variables. The multiple model of the linear regression equation is: Y' = a + b1X1+ b2X2+…..+ bnXn (1) in equation ( 1) Y' is the predicted influence value, a is a constant or a price number X = 0, b is a regression coefficient X value of the dependent variable.…”

“…The government must produce goods and services that are economical, effective, efficient, and accountable to all people in need [1]. The provision of public services to the people by government officials is indicative of the functioning of the state apparatus as officials.…”

Does Social Welfare Programmes Influence Households Trust in Local Administration and Their Political Participation? Evidence from the MGNREG Scheme in India

“…Moreover, many empirical studies also support the idea that social protection programmes influence public trust in government or political institutions (Camacho, 2014;Evans et al, 2019;Kumar et al, 2021;Mishra & Attri, 2020). Trust is considered a cornerstone for successfully implementing public policies as it ensures cooperation between the state and citizens (Beshi & Kaur, 2020).…”

Madep Manteb Manetep Value-Based Village Budgeting in Malang Regency

“…Therefore, public trust in public services can be used as indicator in determining a good governance (Wardaty, et. al, 2020;Mishra & Attri, 2020). However, people oftentime complain about public service because it does not meet the expectations and satisfaction toward the usage of services provided by local government.…”