“…Elaborating these accounts, Hackman and Oldham (1976) specified task characteristics of jobs that might enhance motivation, including the opportunities to use a variety of skills and produce a complete piece of work, knowledge that one's activities have an impact on the lives of others, choice in determining how to carry out one's work, and performance feedback. Numerous studies have found positive relationships of task characteristics with beneficial outcomes such as job satisfaction, good health, and performance (e.g., Campion & McClelland, 1991;Fried & Ferris, 1987;Gerhart, 1987;Loher, Noe, Moeller, & Fitzgerald, 1985;Schaubroeck, Jones, & Xie, 2001;Steel & Rentsch, 1997;Tiegs, Tetrick, & Fried, 1992). For example, using a longitudinal design, Griffin (1991) found significant increases in bank tellers' performance 24 and 48 months following a job redesign intervention aimed at improving employees' perceptions of Hackman and Oldham's (1976) task characteristics.…”