Guest and Host Perspectives of Service Quality and Satisfaction in Digital Home-sharing Platforms

Host–Guest Interaction and Sustainable Consumption Behaviour on Sharing-Accommodation Platforms: Using a Big Data Analytic Approach

“…After all, sharing accommodation is criticised for aggravating local residents' displacement [37] and providing unfair competition [7]. For instance, the existing literature [20,38] argues that the growing demand for shared accommodation increases housing prices and the cost of living inflation and reduces long-term rental options. Furthermore, affordable tourist accommodation enhances travel accessibility but can have adverse implications for sustainability, since it exacerbates environmental concerns [39] and increases the pressure on local infrastructure [40].…”

“…In sharing accommodation platforms where prices are more favourable [92], consumers staying in lower-priced rooms pay more attention to aspects such as external facilities and convenience; consumers staying in higher-priced rooms pay more attention to aspects that include internal aspects [81,86]. Previous research [20] has demonstrated that consumers would show gratitude for economic incentives, such as a lower price, and are more likely to engage in sustainable consumption as reciprocal feedback. Similarly, Wang and Yu [56] argue that economic factors (i.e., high prices) negatively affect customers' sustainable consumption behaviour, as well as having a negative impact on future bookings [26], and that rooms with lucky numbers in the price will receive more bookings and customer reviews than other rooms without this price feature [93].…”

“…Therefore, host-guest interaction is added as an important research factor in this work. Unfortunately, the existing literature on this topic mainly focuses on guests' perspective [20], which means that the discussions on host-guest interaction still require further investigation.…”