Habits in organizational contexts: Information systems routines, cues, and rewards

Abstract

The objective of the present paper is to identify and develop a framework of IS habits that individuals tend to develop in organizational contexts. Based on Duhigg's (2012) framework of habit, the paper develops a new conceptualization of IS habit as a cue–routine–reward loop. The key difference between the proposed conceptualization and those that have been used in past research is its consideration of rewards as an essential element of habit. Based on the results of an exploratory study, the proposed framework of habits incorporates several categories of IS routines, cues, and rewards, as well as five propositions that explain how individual usage behaviours develop into IS habits. The paper's findings are also likely to help improve employee task performances.

How different rewards tend to influence employee non-compliance with information security policies

“…Experiencing positive outcomes after engaging in a non-compliant behavior is likely to increase the probability of repeating that behavior when the same cues are present (Khatib and Barki, 2020a). Thus, employees are likely to repeat a behavior when they know that it will be rewarding.…”