Health care services in Punjab: Findings of a patient satisfaction survey

Abstract

Based on the primary data for 499 patients, 135 IPD and 364 OPD, in 62 hospitals across all the 20 districts in Punjab, the study discovered that contrary to the popular notion, the satisfaction level of the patients with the services delivered at hospitals managed by Punjab Health Systems Corporation (PHSC) was significantly high on most of the parameters. Both outdoor patients and indoor patients found the location of the hospitals accessible, diagnostic facilities in order, and quality of medical care satisfactory. There were, of course, some difficulties faced in respect of availability of medicines from within the hospitals, delay in obtaining the reports of diagnostic tests, and laxity in emergency cases. Many of the identified areas for quality improvement are related to the time factor and non-availability of medicines at the hospitals. The escalating costs involved in the purchase of medicines from the market emerged as a cause of worry for every patient. Indications are that the institutions like PHSC can be more effective than the conventional Health Departments in the delivery of health services especially to the patients belonging to the poor strata of society. This is endorsed by nine out of every ten patients who felt that the services offered at the private hospitals were unaffordable and beyond their reach. Moreover, a mismatch between the huge amount of money spent and the quality of services received impelled many of them to seek the services of a government hospital. The indispensability of the role of the public sector in health care in the Indian context cannot be missed.

Utilization of health services in Tenali Mandal, Andhra Pradesh- A cross-sectional study

“…In the present study, 67.2% of them reported that the distance from the nearest service provider as less than 5 km, whereas rest 31.7% reported being more than 5 km. While in a study done by Pawan Kumar Sharma et al (2008),[31] 40% of them has reported that the nearest health service provider with proximity from their place was less than 5 km and the rest 60% reported more than 5 km.…”

“…2005). [19] In a study done by Pawan Kumar Sharma et al (2008),[31] the main reasons for selection of a particular hospital are inexpensive (87.9%) and skilled doctors (65.9%).…”

To study the patient satisfication at a tertiary care hospital in Malwa region of Punjab

“…[1][2][3][4] Patients" perceptions about healthcare systems seem to have been largely ignored by health care managers in developing countries. [4][5][6] Over the past 10 years consumer satisfaction has gained widespread recognition as a measure of quality in many public sector services. Patient satisfaction is now deemed an important outcome measure for health services; however, this professed utility rests on a number of implicit assumptions about the nature and meaning of expressions of "satisfaction".…”

Factores asociados a la satisfacción del paciente en el servicio de ginecologia en el Hospital Ricardo Cruzado Rivarola De Nazca durante en el año 2018

“…La insatisfacción del paciente asociado a la mala calidad de atención no es un problema aislado perteneciente solo a países desarrollados sino que afecta a todo el mundo, un ejemplo de esto es la mala calidad de las unidades prestadoras de salud en México, en donde la higiene en los ambientes hospitalarios como las salas de hospitalización, áreas quirúrgicas y servicios higiénicos son un problema. Además de esto los procedimientos realizados en diversos hospitales y similares se realizan con un nivel de seguridad mínimo (3) .…”