Health literacy and crisis: Public relations in the 2010 egg recall

The Contagion of Sentiments during the COVID-19 Pandemic Crisis: The Case of Isolation in Spain

“…The analysis of the emotional content in the context of isolation due to COVID-19 provides valuable insights into how sentiments are affected by confinement measures and how they are expressed and spread on social media. Previous literature has addressed this issue by focusing on economic and financial crisis impacts [6] and how media content studies have been applied in health crisis management, which have been observed more from the communication point of view and more specifically through a public relations lens [1,4]. Although some authors have already pointed out that feelings expressed in online conversations can be contagious both in a positive [9,15] and a negative way [11][12][13], this work covers the gap by analyzing the public's sentiments in digital ecosystems as a health issue.…”

“…Likewise, the real challenge for organizations is not to provide information in crises like this pandemic, they should also provide a response to audiences; an even greater defiance with the incorporation of social media [3]. Consequently, modern digital ecosystems, including social media, seem to be good platforms to disseminate messages for protective action, for the health and safety of affected publics in health crises [4] and to know what and how the population is feeling in the face of an outbreak like COVID-19.…”

Interactional Alarms: Experts’ Framing of Health Risks in Live Broadcast News Interviews

“…Another gap in the literature pertains to the ways in which journalists and health experts collaborate despite differences in reporting norms. Public information officers (PIOs) in hospitals or public health institutes tend to see the mass media as a useful way to disseminate health advice and alerts (Rim, Hong Ha, & Kiousis, 2014;Roberts & Veil, 2016). However, there is a clear and well-documented tension between journalists and their expert sources.…”

“…Whereas health authorities use the media to reach the broadest audience possible, journalists are concerned with highlighting the elements they perceive as newsworthy and relevant to their readers (Riesch & Spiegelhalter, 2011;Roberts & Veil, 2016). Previous studies have shown that journalists and health professionals understand and communicate risk differently in terms of the information that is perceived as relevant and newsworthy (Riesch & Spiegelhalter, 2011).…”

“…Science Media Centre, 2013). Public information officers should state the instructional messages they wish to convey clearly so that these will not get lost in the process of framing when journalists structure the storyline for their audiences (Lariscy, Avery, & Sohn, 2010;Roberts & Veil, 2016). Although advance preparation for an interview can support the communication of a coherent and clear message, media training should be informed by the interactional dynamics of real-life encounters (Stokoe, 2014) rather than the media realities that experts, or trainers, simulate or anticipate.…”